At a Glance
- Tasks: Be the friendly face of our practice, managing reception and admin tasks with care.
- Company: Join a supportive healthcare team dedicated to patient care in Haywards Heath.
- Benefits: Flexible hours, professional development, and a chance to make a difference.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Engage with patients daily and help create a welcoming environment.
- Qualifications: Strong communication skills and a background in customer care preferred.
The predicted salary is between 22000 - 26000 £ per year.
The Dolphins Practice provides care to patients in Haywards Heath. The post holder will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services. The postholder will ideally work between Monday and Friday and may on occasion be required to work on a Saturday with notice when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).
The post holder will be reliable and work flexibly, act on their own initiative and judgement in prioritising key and urgent tasks. They will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non-judgemental manner on a daily basis by face to face, telephone and email. The postholder will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy to ensure that the high profile nature of the work of the GP is maintained at all times.
They will attend courses as deemed necessary for the efficient running of the reception/administrative area of the practice. The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.
Key Responsibilities- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the reception/administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practice’s computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/administrative staff within the team.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.
Sussex Primary Care’s Values: Patient-focused in everything we do; Support staff to be the best they can be. Ideally General Practice experience but a strong background in customer care would be considered.
Administrator/Receptionist in Haywards Heath employer: Sussex Primary Care Limited
The Dolphins Practice is an exceptional employer located in Haywards Heath, offering a supportive and patient-focused work environment. With a commitment to staff development and training, employees are encouraged to grow their skills while contributing to the well-being of the community. The practice values flexibility and teamwork, ensuring that every team member feels valued and empowered in their role as the first point of contact for patients.
Contact Details:
Sussex Primary Care Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist in Haywards Heath
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Dolphins Practice. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient interactions and administrative tasks. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate sensitively and calmly with patients. Share examples from your past experiences where you've successfully dealt with challenging situations, as this is key for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Administrator/Receptionist in Haywards Heath
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in customer care and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Sussex Primary Care Limited
✨Know the Practice Inside Out
Before your interview, take some time to research The Dolphins Practice. Understand their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As an Administrator/Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully dealt with the public, especially in challenging situations. Highlight your ability to remain calm and sensitive, as this is crucial for the role.
✨Demonstrate Organisational Skills
The job requires excellent time management and prioritisation skills. Be ready to discuss how you manage your workload and ensure efficient service delivery. You might even want to share a specific instance where you had to juggle multiple tasks effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle patient feedback. This shows that you're engaged and serious about contributing positively to their practice.
