Patient Services Manager - The Avenue Surgery
Hours:30 hours per week
Contract:Permanent
Reports to:Practice Manager
Location:The Avenue Surgery, 1 The Avenue, Bevendean, Brighton and Hove, Brighton BN2 4GF
About the Role
We are seeking an experienced and motivated Patient Services Manager to join our practice team. This newly created role will provide leadership and support across our patient-facing services, helping to ensure the smooth day-to-day running of the practice and delivering an excellent patient experience.
As Patient Services Manager, you will lead and support the administrative and reception functions of the practice, ensuring patients receive an efficient, professional, and high-quality service. You will work closely with the Practice Manager to oversee day-to-day operations, develop staff, manage workflows, and drive continuous improvement across patient-facing services.
Key Responsibilities
- Lead and support the administrative and patient services team.
- Manage staffing rotas, annual leave, and day-to-day operational cover.
- Oversee administrative processes including coding, prescriptions, correspondence, and task management.
- Support staff development through induction, supervision, appraisal, and training.
- Ensure high standards of patient communication across telephone, email, website, and social media channels.
- Contribute to service development and continuous improvement initiatives.
- Support the Practice Manager with complaints, investigations, and operational projects.
- Foster a positive, collaborative, and patient-centred culture within the team.
About You
We are looking for someone who has:
- Previous supervisory or management experience.
- Excellent communication and interpersonal skills.
- Experience working in a customer-facing or healthcare environment.
- Strong organisational and workload management skills.
- The ability to work independently and use initiative.
- Good IT skills, including Microsoft Office applications.
- A calm, professional, and supportive approach to working with patients and colleagues.
What we can offer
- Generous annual leave entitlement
- Flexible working and a focus on work-life balance
- Supportive clinical and administrative teams
- Car lease scheme
- Cycle to Work scheme
Why Join Us?
At Sussex Primary Care, we are committed to delivering excellent care at the heart of our communities. We value staff development, innovation, and patient-focused services. This new role offers the opportunity to make a meaningful impact on how services are delivered while helping to shape and support a growing team.
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Patient Services Manager - Brighton employer: Sussex Primary Care Limited
Sussex Primary Care Limited is an exceptional employer, offering a collaborative and supportive work culture that prioritises employee well-being and professional development. As a Director of Primary Care, you will have the opportunity to lead transformative initiatives in a dynamic environment, with access to ongoing training and growth opportunities, all while making a meaningful impact on healthcare services across Sussex.
Contact Details:
Sussex Primary Care Limited Recruitment Team
