At a Glance
- Tasks: Be the friendly face of our practice, managing reception and admin tasks with care.
- Company: Join a supportive healthcare team dedicated to patient care in Haywards Heath.
- Benefits: Flexible hours, professional development, and a chance to make a real difference.
- Other info: Opportunity to grow within a caring and patient-focused organisation.
- Why this job: Perfect for those who love helping others and thrive in a dynamic environment.
- Qualifications: Strong communication skills and a background in customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
The Dolphins Practice provides care to patients in Haywards Heath. The post holder will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services. The postholder will ideally work between Monday and Friday and may on occasion be required to work on a Saturday with notice when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).
The post holder will be reliable and work flexibly, act on their own initiative and judgement in prioritising key and urgent tasks. They will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non-judgemental manner on a daily basis by face to face, telephone and email. The postholder will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy to ensure that the high profile nature of the work of the GP is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception/administrative area of the practice.
The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.
Key Responsibilities- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the reception/administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practice’s computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/administrative staff within the team.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.
Sussex Primary Care’s Values: Patient-focused in everything we do; Support staff to be the best they can be. Ideally General Practice experience but a strong background in customer care would be considered.
Administrator/Receptionist employer: Sussex Primary Care Limited
The Dolphins Practice is an exceptional employer located in Haywards Heath, offering a supportive and patient-focused work environment. Employees benefit from flexible working hours, opportunities for professional development, and a strong emphasis on teamwork and communication. With a commitment to staff well-being and growth, this role provides a meaningful opportunity to make a positive impact in the community while developing valuable skills in a dynamic healthcare setting.
Contact Details:
Sussex Primary Care Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Get to know the practice! Research The Dolphins Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of The Dolphins Practice on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at The Dolphins Practice.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've dealt with the public or worked in a similar environment. This shows us you're serious about the position!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants can communicate effectively, as this is key in a receptionist role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sussex Primary Care Limited
✨Know the Practice Inside Out
Before your interview, take some time to research The Dolphins Practice. Understand their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As the first point of contact, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you've successfully dealt with the public, especially in challenging situations. Highlight your calmness and sensitivity when interacting with patients.
✨Demonstrate Organisational Skills
The role requires excellent time management and prioritisation. Be ready to discuss how you manage your workload and ensure tasks are completed efficiently. You might even want to share a specific instance where you successfully juggled multiple responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and judgement. Think about potential scenarios you might face in the role, such as handling a difficult patient or managing a busy reception area. Practising your responses can help you feel more confident during the interview.
