Police Enquiry Officer Eastbourne

Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Eastbourne, Grove Road

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.

You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.

The location for the Police Enquiry officer post will be at:- Eastbourne Hub, supporting Hailsham, Lewes and Seaford. Travel between locations will be required.

Following your initial training, you will continue with on the job training with a dedicated coach, within you dedicated or neighbouring hub

Staff would be expected to work a rotating shift pattern between Monday and Saturday 0900-1700 (this does not include any public or bank holidays)

Key Responsibilities

• To act as the primary point of contact to all visitors to the Police station.
• To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.
• To Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
• To provide a proactive, customer focused service to all enquiries made via the Front Office whether in person, by phone or online in a compassionate and highly professional manner.

Skills & Experience

• GCSE or equivalent in Maths and English
• Good verbal communications skills with the ability to listen to others
• Ability to breakdown problems into component parts and determine appropriate action
• Ability to communicate difficult messages to the public effectively and sensitively
• Decision making skills. The ability to think laterally and be able to creatively resolve incidents
• Proven ability in problem solving
• Ability to produce accurate written reports or other documents
• Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
• Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision
• Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

For further information about the role please contact

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.