People Resolution Centre Advisor in Lewes

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions. Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions. Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department: People Services

Grade: Grade 8

Status: Full Time or Happy to Talk Flexible Working

Contract Type: Permanent

Salary Grade Range: £28,914 - £30,897

Working Hours: 37.0 Hours per Week

Shift Allowance: No

Politically Restricted: No

Location: Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message: We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.

The Role & Key Responsibilities: From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The People Resolution Centre Advisor is an exciting and challenging role within the People Operations function, a portfolio within People Services that includes a Resolution Centre, People Partners and Casework Team. There is an Advisor vacancy within our Sussex Team based in Lewes. This is a critical role, supporting a high profile, front facing, and customer focussed operations function to all employees and stakeholders. This will include face to face on occasion and resolving issues at the earliest opportunity. You will provide expert HR advice and guidance to customers and stakeholders across both forces, gathering the full picture and articulating options to seek the best outcomes. You will take the lead in providing advice on policy and procedure, including issues that are escalated by other People Services colleagues. You will act as a coach/mentor to People Resolution Assistants, enhancing their HR knowledge and improving customer service provision and resolution. The People Operations team will work in an agile nature that will include the need to work at Headquarters, Lewes on a weekly basis, but also the need to travel across force areas on occasion together with the opportunity to work from home. You will be able to apply flexibility to your working day in line with meetings and demand.

Skills & Experience: You will be CIPD qualified or hold equivalent professional experience and have Level 3 qualification in any subject. You will have good communication skills both verbal and written. You should be proficient in the Microsoft Office Suite and web-based applications. We are looking for you to be able to plan, manage and prioritise your workload whilst responding flexibly to changing demands. This role requires you to be able to problem solve in a fast-paced environment, diagnosing cause and resolution options. You will have excellent stakeholder engagement skills and can embed a culture of continuous improvement and delivery.

Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression, contributory pension scheme (LGPS), generous annual leave allowance, discounts for everyday spend, on-site gyms and a range of sports clubs, generous and supportive parental leave, financial and mental wellbeing guidance and support, discounted contributory healthcare scheme.

Diversity Statement: We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.