At a Glance
- Tasks: Take command of incidents, manage resources, and ensure officer safety in a fast-paced environment.
- Company: Join Sussex Police, a progressive force committed to community safety and equality.
- Benefits: Competitive salary, generous leave, flexible working, and a strong pension scheme.
- Other info: Dynamic role with opportunities for career progression and specialisation.
- Why this job: Make a real difference in your community while developing valuable skills in policing.
- Qualifications: Minimum 3 years service as a police officer required.
The predicted salary is between 30000 - 40000 £ per year.
Division / Department - Contact and Control
Status - Full Time
Contract Type - Permanent
Rank - Police Constable
Location - Sussex Police Headquarters, Lewes
The Role and Key Responsibilities
An exciting opportunity has arisen for Police officers to become controllers and work as part of the team within FCCCD. PC Controllers within the Force Contact Command and Control Department are responsible for the initial command and control of Sussex Police’s response to incidents. This vital role includes taking 999 calls, appropriately resourcing and resolving incidents reported to Sussex Police, and continuously assessing Threat, Harm, and Risk. Controllers prioritise and review incidents in line with available resources, ensuring officer safety and compliance with Force policy while making timely, informed decisions in a fast‑paced environment. This is a great opportunity for officers to apply their policing skills to this role to support their colleagues, managing resources and getting the right units to the right incidents. Officers should also see this as a great opportunity to learn new skills, have a greater appreciation and understanding of how the Force operates and to be involved in Force Operations.
Additional Information
The role is based at Sussex Police Headquarters in Lewes but there may be requirements to work from our fall‑back sites across the county including Gatwick and Brighton. You will be required to work a 24/7 shift pattern which consists of 4 days on followed by 4 days off. We welcome applications and discussion with candidates who want to work full‑time or part‑time/flexible hours. Officers must have completed a minimum of 3 years service to be eligible to apply. A full training package is being developed to ensure you receive everything you need prior to starting in the room.
Key Responsibilities
- Take initial effective Command and Control of incidents, often dealing with these incidents simultaneously.
- Take responsibility for prioritising incidents of a similar grade to ensure an appropriate response to incidents.
- Operate, monitor, review, update and control all radio and other equipment, thus ensuring the integrated command and control systems to deploy, control and ensure the safety and welfare of Operational staff.
- Undertake authorised searches over the radio in respect of all computerised systems for operational staff to support them in the performance of their role.
- Support emergency contact handling by answering 999 calls within the national performance target of 10 seconds to provide a quick and efficient service to the public of Sussex, in accordance with National Call Handling Standards.
- To record, classify and, where directed, update the Command and Control system in respect of all operational matters within Sussex to maintain accurate records.
- To record information and liaise with partner agencies, where required, to advise them of relevant incidents.
- Undertake such other duties as appropriate to the character of the work as may reasonably be required, including specific areas of responsibility of similar or when deemed appropriate.
- Selected staff will be required to undertake duties supporting events and operations and can be deployed to work out of any of our sites.
Skills & Experience
- Excellent IT skills are essential
- Strong customer service focus with good written and communication/people skills
- Ability to prioritise/multitask
Why Work With Us?
- National Salary plus £2,000 per annum South East allowance
- 25 days per year annual leave, rising to 30 days (based on full time) a year depending on your length of service
- Opportunity to progress through the ranks and/or specialise in an area of policing that interests you most
- Highly competitive pension scheme
- An Employee Assistance Programme for advice and counselling covering a range of health, well‑being and lifestyle topics
- Access to discounts, savings and cash back rewards including travel subsidiaries, an eye care scheme and more
- Progressive approach to flexible working, enhanced maternity and paternity leave and potential for a career break (after two years’ service)
- Opportunities to join various support networks, staff associations and sports clubs
- Access to subsidised gym (depending on location)
Equal Opportunities
We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we welcome you.
Location Sussex Police Headquarters, Lewes
PC Controller - Transferee / Re-joiner in Lewes employer: Sussex Police
Sussex Police is an exceptional employer, offering a dynamic work environment at our Headquarters in Lewes, where officers can develop their command and control skills while making a real difference in the community. With a strong commitment to employee growth, we provide extensive training, opportunities for career progression, and a supportive culture that values diversity and well-being. Our competitive benefits package includes generous annual leave, a robust pension scheme, and access to various support networks, ensuring that our officers are well-equipped and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land PC Controller - Transferee / Re-joiner in Lewes
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a PC Controller. This way, when you get that interview, you can show off your understanding of command and control, and how you can make quick decisions under pressure.
✨Tip Number 2
Network like a pro! Reach out to current or former officers in similar roles. They can give you insider tips on what it’s really like and what skills are most valued. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 3
Practice your communication skills! As a PC Controller, you'll need to handle 999 calls and liaise with various agencies. Try role-playing scenarios with friends or family to sharpen your response time and clarity in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit your skills and interests.
We think you need these skills to ace PC Controller - Transferee / Re-joiner in Lewes
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your relevant skills and experience in your application. We want to see how your background aligns with the role of a PC Controller, especially your command and control abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and how they relate to the responsibilities outlined in the job description.
Tailor Your Application:Don’t just send a generic application! Tailor it specifically for this role at Sussex Police. Mention how you can contribute to the team and support your colleagues in managing incidents effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Sussex Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a PC Controller. Familiarise yourself with the command and control processes, incident prioritisation, and the importance of officer safety. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Communication Skills
As a PC Controller, effective communication is key. Prepare examples from your previous experience where you've successfully managed multiple tasks or communicated under pressure. Highlight your ability to stay calm and clear-headed while dealing with emergencies, as this will resonate well with the interviewers.
✨Demonstrate Your Decision-Making Ability
Be ready to discuss situations where you've had to make quick decisions, especially in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how your decisions positively impacted outcomes. This will illustrate your capability to handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training package, the team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
