At a Glance
- Tasks: Support the Professional Standards Department by managing complaints and producing insightful reports.
- Company: Join Sussex Police, a dedicated team committed to public safety and community service.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Embrace a diverse workplace that values every individual and promotes inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong computer skills, especially in Excel, and an analytical mindset are essential.
The predicted salary is between 28914 - 30897 £ per year.
Division / Department - Professional Standards Department
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
An exciting opportunity has arisen within our Professional Standards Department for a Business Support Assistant, working directly to the Business Support Manager. The department is responsible for the recording and resolution of public complaints, as well as the investigation of conduct allegations relating to both Police Officers and staff across Sussex.
This is an excellent opportunity to play a key role within the team, supporting the day-to-day running of the department. The postholder will be responsible for producing reports and providing data analysis and commentary using our main complaint recording system, Centurion. You will identify trends within the data, highlight opportunities to improve services for colleagues and the public, and support the effective management of misconduct and complaints recording processes.
Other aspects of the role include supporting the management of Freedom of Information requests received by the department. This will involve helping to record and publish relevant information on our external website, ensuring content is accurate and up to date.
Having a flexible approach to achieve any team or departmental objective is crucial to the success of this role, along with having the ability to work to tight deadlines, and the willingness to undertake a wide range of duties to support the department.
If you are a professional and highly motivated individual, with an eye for detail and an analytical mind we would love to hear from you.
Skills & Experience
- Well-developed computer skills with extensive knowledge of Excel are essential - you will be given training on the Centurion system and the report writing tools that you will be expected to use.
- Previous experience of researching, assimilating, and making sense of relevant information from a range of open and closed information sources.
- Work effectively with minimum supervision with the ability to work under pressure, prioritise workloads and produce accurate work within tight deadlines.
The Department deals with highly sensitive and confidential information, including material relating to serious incidents including domestic abuse. This role requires a high level of discretion, integrity and professionalism. Applicants should have the emotional resilience to work with such material sensitively and appropriately, in line with the values and standards of Sussex Police.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits:
- Career progression
- Contributory pension scheme (LGPS)
- Generous annual leave allowance
- Discounts for everyday spend
- On-site gyms and a range of sports clubs
- Generous and supportive parental leave
- Financial and mental wellbeing guidance and support
- Discounted contributory healthcare scheme
If you have any questions relating to the vacancy, please contact us. We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service.
We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are:
- Vacancies in collaborated units are available to all officers and staff across both Forces.
- Vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
- If the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Location: Sussex Police Headquarters, Lewes
Business Support Assistant in Lewes employer: Sussex Police
At Sussex Police, we pride ourselves on being an exceptional employer that values the well-being and development of our staff. Located at the picturesque Sussex Police Headquarters in Lewes, we offer a supportive work culture with flexible working arrangements, generous annual leave, and numerous employee benefits including career progression opportunities and mental wellbeing support. Join us to make a meaningful impact in your community while enjoying a fulfilling career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant in Lewes
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Sussex Police on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by researching common questions for Business Support Assistant roles. Think about how your skills in data analysis and report writing can help the Professional Standards Department. We want to see how you can make a real difference!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've identified trends or improved processes in previous roles. This will demonstrate your ability to support the department's goals effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Sussex Police. Good luck!
We think you need these skills to ace Business Support Assistant in Lewes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Assistant. We want to see how you can contribute to our mission of keeping people safe!
Showcase Your Skills:Don’t forget to emphasise your computer skills, especially with Excel! We’re looking for someone who can handle data analysis and reporting, so let us know about your experience in these areas.
Be Professional and Discreet:Since you'll be dealing with sensitive information, it’s crucial to demonstrate your professionalism and integrity in your application. Share examples of how you've handled confidential matters in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Sussex Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as data analysis and report writing. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Analytical Skills
Since the role involves identifying trends and providing data commentary, be prepared to discuss your experience with data analysis. Bring examples of how you've used Excel or similar tools in previous roles. If you can, practice explaining complex data in simple terms, as this will highlight your communication skills.
✨Demonstrate Discretion and Integrity
Given the sensitive nature of the information you'll be handling, it's crucial to convey your understanding of confidentiality and professionalism. Prepare to share examples from your past experiences where you’ve had to manage sensitive information responsibly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team dynamics within the Professional Standards Department or how they measure success in this position. It’s a great way to engage and leave a lasting impression.
