Office Manager in Guildford

Division / Department - West Surrey Division

Grade - Grade D

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £26,162 - £29,670

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message: We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.

The Role & Key Responsibilities:

• Provide an effective and efficient administrative support service to the Safer Neighbourhood Team and Neighbourhood Policing Team at Guildford Police Station.
• Act as point of contact for teams and ensure appropriate distribution of enquiries in a timely manner to appropriate people.
• Key contact for external partners and external agencies.
• Manage effectively correspondence.
• Collate data and statistics on work of team to enable management to monitor performance.
• Research and interrogate force data and systems to support work of teams and highlight any risk.
• Carry out any administrative functions in relation to work of the teams including effective liaison with Learning team, IT and vehicle coordinators.
• Ensure sufficient stationary and office materials and effectively deal with defective equipment.

Skills & Experience:

• Previous experience in an administrative and/or customer service role.
• The ability to respond to routine correspondence without direct instruction, but able to exercise judgment regarding escalation.
• The ability to evidence a high standard of IT literacy and a proven ability to operate and interrogate computer systems proficiently (with experience using Microsoft Office products).
• The ability to become proficient in Surrey Police systems.
• Demonstrable experience collating statistics and budget information including the ability to produce clear, concise and accurate written letters and reports with this information.
• Good interpersonal and communication skills to deal confidently, courteously and efficiently with enquiries both internally and externally, demonstrating high levels of customer care and effectively managing customer expectations.
• The ability to work as a team member with the competing demands and pressures that arise.
• The ability to work unsupervised in the absence of a line manager maintaining and prioritising own work, taking the initiative to resolve problems where they arise and make sound judgements and decisions at all times.
• The ability to be flexible and to cope with and apply new procedures and working practices to assist with organisational and procedural changes.
• The ability to maintain a high level of integrity and be aware of the need for confidentiality and security of all operational material that will come into their possession, some of which may be of a sensitive nature.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part-time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On-site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are:

• Vacancies in collaborated units are available to all officers and staff across both Forces.
• Vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
• If the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment.

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.