Devices Technician in Guildford

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions. Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions. Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - Digital Data & Technology

Grade - Surrey Police Grade F / Sussex Police Grade 9

Status - Full Time

Contract Type - Permanent

Salary Grade Range - Surrey Police £31,345 - £35,020 / Sussex Police £30,897 - £33,603

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message: We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.

The Role & Key Responsibilities: From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. Sussex and Surrey IT Department are recruiting a full-time Devices Technician based at Surrey HQ, Guildford. This is a second line support role to support the Forces’ endpoint devices: desktops, laptops, body-worn cameras, smartphones, printers, bespoke hardware solutions and more. The role will involve travelling to Force and multi-agency locations around both counties to support frontline policing through technical problem solving and installing/supporting various endpoint devices. The Devices Technician is responsible for the delivery of second line support, equipment maintenance and the delivery of change project work. You will be key to the success of our Devices Team in supporting policing in Sussex and Surrey. You will manage incoming tickets in line with ITIL principles using our Halo ITSM toolset, prioritising and resolving endpoint and customer issues. You will handle hardware setup, configuration, and deployment. You will be involved in the rollout of new services and developing the skills to support them.

Skills & Experience: A strong competency with computer hardware and peripherals is required, including operating systems, office applications and other specialist application software installed and operated from end-user devices. Candidates require a familiarity with network connectivity and cabling between computer and peripherals and associated standards including client device management and security systems. You will need to have a clean driving licence as you will need to drive Force fleet vehicles to work in our other locations. You will need to pass a Police Driving Permit and eyesight test. Applicants must display the ability to work independently with a professional approach. The ability to pay attention to detail is essential. Good written and verbal communication skills and organisational skills will be key for the successful candidate. Your customer care skills must be outstanding.

Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On-site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are; vacancies in collaborated units are available to all officers and staff across both Forces vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment. Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.