At a Glance
- Tasks: Be the frontline hero, helping the public report incidents and ensuring community safety.
- Company: Join a dedicated policing family making a real difference in Chichester.
- Benefits: Enjoy career progression, generous leave, and discounts on everyday spending.
- Other info: Flexible shifts and opportunities to work across different police stations.
- Why this job: Make a positive impact while developing valuable skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong communication, and problem-solving skills.
The predicted salary is between 28914 - 30897 £ per year.
Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Chichester
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex report incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.
As a Police Enquiry Officer you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquiries we deal with. These can be distressing or upsetting at times. You will be employed on a mobile contract meaning you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. You must be flexible as changes to shift time and location may happen at short notice. The location for the Police Enquiry officer post will be at the Chichester Hub, supporting Bognor and Midhurst. Travel between locations will be required. Following initial training, you will continue with work based training with a dedicated coach within your dedicated or neighbouring hub. Staff are expected to work a rotating shift pattern between Monday and Saturday, 0900 – 1700 hrs (this does not include public or bank holidays).
To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.
To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
To provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner.
Skills & Experience
- GCSE or equivalent in Maths and English
- Verbal communication skills with the ability to listen to others
- Ability to break down problems into component parts and determine appropriate action
- Ability to communicate difficult messages to the public effectively and sensitively
- Decision making skills – ability to think laterally and creatively resolve incidents
- Proven ability in problem solving
- Ability to produce accurate written reports or other documents
- Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
- Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision
- Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required
Benefits
- Career progression
- Contributory pension scheme (LGPS)
- Generous annual leave allowance
- Discounts for everyday spend
- On-site gyms and a range of sports clubs
- Generous and supportive parental leave
- Financial and mental wellbeing guidance and support
- Discounted contributory healthcare scheme
Police Enquiry Officer - Chichester employer: Sussex Police
As a Police Enquiry Officer in Chichester, you will join a dedicated policing family committed to making a real difference in the community. With a focus on employee growth and support, the role offers career progression opportunities, a contributory pension scheme, and generous annual leave, all within a collaborative and dynamic work environment. The Chichester Hub provides a unique chance to work across various locations, enhancing your experience while ensuring you contribute to the safety and wellbeing of the public.
StudySmarter Expert Advice🤫
We think this is how you could land Police Enquiry Officer - Chichester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Sussex Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Sussex Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Police Enquiry Officer - Chichester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Sussex Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Sussex Police
✨Get to Know Public Sector Values
Before your interview with Sussex Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Sussex Police.
