At a Glance
- Tasks: Support daily pub operations and ensure excellent customer service.
- Company: Join a vibrant pub with a friendly atmosphere.
- Benefits: Live-in option, competitive pay, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
PURPOSE OF JOB
As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service.
You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness.
Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.
RESPONSIBILITIES
- Staff
Supervision: Assist in recruiting, training, and supervising pub staff.
Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures.
Conduct regular staff meetings and training sessions.
- Customer
Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Resolve any issues to ensure customer satisfaction.
- Operations
Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management.
Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
- Sales and
Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets.
Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
- Financial
Management: Assist in monitoring expenses, controlling costs, and managing budgets.
Help with inventory control, ordering supplies, and managing vendor relationships.
Prepare reports and financial statements as required.
- Teamwork and
Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members.
Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
- Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards.
Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
- Problem
Solving: Proactively identify and resolve operational issues or challenges.
Make decisions in the absence of the general manager and elevate significant concerns when necessary.
- Pub
Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order.
Report any maintenance issues to the appropriate department or service provider.
- Training and
Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge.
Keep up-to-date with industry trends and developments to provide staff with relevant information.
Note that the specific responsibilities may vary depending on the pub's size, location, and management structure.
Additionally, some assistant managers may have additional duties or responsibilities based on their specific skill set or the needs of the pub.
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Assistant Manager- Live In Available in Waterlooville employer: Sussex Inns
As a Supervisor at our vibrant Cocktail Lounge, you will thrive in a dynamic work environment that prioritises employee development and teamwork. We offer competitive benefits, a supportive culture that values your contributions, and opportunities for career advancement in the heart of a bustling location, ensuring that every day is both rewarding and enjoyable.
