Supervisor in Chichester

As a Supervisor of a pub, your primary role is to oversee the day-to-day
operations and ensure the smooth functioning of the establishment. You will be
responsible for managing the staff, maintaining high service standards, and
ensuring customer satisfaction.

RESPONSIBILITIES:

• -
  Staff Management: Supervise and coordinate the work
  of the pub staff, including bartenders, servers, and kitchen staff. This
  involves the training of new employees, assisting in scheduling shifts, and
  assigning tasks.
• -
  Customer Service: Provide excellent customer
  service and maintain a welcoming and friendly atmosphere in the pub. Address
  customer concerns or complaints promptly and ensure a positive experience for
  everyone.
• -
  Operational Efficiency: Monitor pub operations to
  ensure efficiency and adherence to established policies and procedures. This
  includes managing inventory, ordering supplies, and maintaining equipment in
  good working order.
• -
  Quality Control: Ensure that all food and beverages
  served meet quality standards and are prepared according to recipes and
  guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and
  safety standards.
• -
  Sales and Revenue Generation: Work closely with the
  management team to implement strategies for increasing sales and revenue. This
  involves promoting special offers, organizing events or promotions, and
  upselling menu items.
• -
  Training and Development: Provide ongoing training
  and coaching to staff members to enhance their skills and knowledge. Foster a
  positive work environment and encourage teamwork and professional growth.
• -
  Compliance: Ensure compliance with all applicable
  laws, regulations, and licensing requirements. This includes overseeing
  responsible alcohol service, maintaining records, and implementing health and
  safety protocols.
• -
  Financial Management: Monitor and manage pub
  finances, including cash handling, budgeting, and tracking expenses. Prepare
  reports on sales, profitability, and other performance indicators.
• -
  Marketing and Promotion: Collaborate with the
  marketing team to develop and execute marketing strategies to attract new
  customers and retain existing ones. Utilize social media platforms and other
  advertising channels to promote the pub's offerings.
• -
  Security and Safety: Maintain a safe and secure environment
  for staff and customers. Implement security measures, such as surveillance
  systems and staff training on emergency procedures.