Assistant Manager in Chichester

As an assistant manager of a pub, you will work closely with
the general manager to oversee the daily operations and provide excellent
customer service. You will assist in managing the pub's staff, ensuring a
positive work environment, and maintaining high standards of quality and
cleanliness. Your role is crucial in creating a welcoming atmosphere and
ensuring that customers have a pleasant experience.

RESPONSIBILITIES:

• Staff Supervision: Assist in recruiting,
  training, and supervising pub staff. Provide guidance, support, and
  constructive feedback to ensure high performance and adherence to policies and
  procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer-centric
  environment and ensure exceptional service is provided to patrons. Handle
  customer inquiries, complaints, and feedback in a professional and timely
  manner. Resolve any issues to ensure customer satisfaction.
• Operations Management: Assist in managing daily
  operations, including opening and closing procedures, cash handling, and
  inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Sales and Marketing: Collaborate with the
  general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
• Financial Management: Assist in monitoring
  expenses, controlling costs, and managing budgets. Help with inventory control,
  ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
• Teamwork and Communication: Foster a positive
  work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
• Compliance: Ensure compliance with licensing
  laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
• Problem Solving: Proactively identify and
  resolve operational issues or challenges. Make decisions in the absence of the general manager and elevate significant concerns when necessary.
• Pub Maintenance: Coordinate maintenance and
  repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
• Training and Development: Assist in developing
  and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.

Note that the specific responsibilities may vary
depending on the pub's size, location, and management structure. Additionally,
some assistant managers may have additional duties or responsibilities based on
their specific skill set or the needs of the pub.

Assistant Manager Chichester, United Kingdom