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- Tasks: Manage day-to-day operations and ensure the welfare of residents in Mayfield and Heathfield.
- Company: A community-focused organisation dedicated to providing excellent services.
- Benefits: 25 days annual leave, pension scheme, and free onsite parking.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Experience in housing and strong customer service skills are essential.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 19126 - 19126 £ per year.
We are looking for a part-time Scheme Manager who has a passion for delivering great services to our residents in Mayfield and Heathfield.
Responsibilities include:
- Dealing with day-to-day enquiries relating to the scheme
- Monitoring the welfare of residents and contacting necessary agencies where appropriate
- Ensuring the general Health and Safety within the scheme and to carry out and document all Health and Safety checks
- Monitoring the expenditure of the scheme budget, keeping within budgetary limitations
- Receiving and processing any repair works and monitoring their progress
- Liaising with outside agencies and suppliers
- Managing any potential complaints (e.g. anti-social behaviour cases)
- Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
- Responsible for management of void properties, ensuring that re-let targets are met
Candidate Requirements:
- Certificate in Supported Housing, Chartered Institute of Housing or equivalent (preferred but not essential)
- Knowledge of Housing Benefit/Supporting People requirements and criteria
- A wide knowledge of health and social issues that may affect our residents
- At least two years Housing experience in a similar or related field (essential)
- Ability to deal with challenging and emergency situations in a calm manner
- Excellent customer service and communication skills
- GCSE level C (or equivalent qualification) in Maths and English (essential)
- The ability to drive with access to your own vehicle is essential due to the organisation being multi-site across Sussex within some rural areas
Employment Details:
- Employment Type: Permanent
- Hours: 25 hours per week
- Pay: £19,126.14 Annually
Additional Information:
- Hours of work are Monday to Friday (25 hours per week, 5 hours per day to approx. 8am - 1pm)
- Locations: St. Thomas of Canterbury Court, Mayfield, East Sussex, TN20 6BQ (20 hours per week), Waldron Court, Heathfield, East Sussex, TN21 8NZ
Benefits:
- 25 days' annual leave (excluding bank holidays, pro-rated for part-time staff)
- Contributory pensions scheme, with employer contributions
- Dedicated Employee Assistance Program (providing confidential support and advice)
- Refer a Friend bonus
- Free onsite parking available at both schemes
Scheme Manager employer: Sussex Housing and Care
Contact Detail:
Sussex Housing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the hunt for a Scheme Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission to deliver great services to residents. We want to see that passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling challenging situations and providing excellent customer service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the responsibilities of the Scheme Manager role. We want to see how you can bring your unique skills to our team!
Showcase Your Experience: Don’t forget to mention your relevant housing experience and any qualifications you have, like a Certificate in Supported Housing. We love seeing candidates who can demonstrate their knowledge of health and social issues affecting residents.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your past roles and achievements, so we can easily see how you fit into our vision for delivering great services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sussex Housing and Care
✨Know Your Stuff
Make sure you brush up on the responsibilities of a Scheme Manager. Understand the day-to-day enquiries, health and safety checks, and budget monitoring. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Highlight your previous housing experience and any relevant qualifications, like your Certificate in Supported Housing. Be ready to share specific examples of how you've dealt with challenging situations or managed complaints effectively.
✨Demonstrate Your People Skills
Since this role involves liaising with residents and outside agencies, it's crucial to showcase your excellent customer service and communication skills. Prepare to discuss how you've built relationships and resolved conflicts in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling anti-social behaviour or emergency scenarios. Think through your responses ahead of time, focusing on how you would remain calm and effective under pressure.
