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- Tasks: Join our housing team to manage properties and support tenants with a variety of tasks.
- Company: We provide essential housing services in Seaford, ensuring a supportive community for all residents.
- Benefits: Enjoy 22 days annual leave, flexible working, and excellent development opportunities.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: One year of housing management experience and GCSEs in Maths and English required.
- Other info: Full driving license needed; travel across Sussex is part of the role.
The predicted salary is between 28800 - 43200 £ per year.
You will be an integral part of a housing team delivering a robust housing management service including Income Collection and Arrears Management; Allocations and Lettings; Tenancy Management including Anti-Social Behaviour; Leasehold Sales and Management; Resident Engagement.
The responsibilities include:
- Providing caring, effective and efficient generic housing management service maintaining a high level of customer service.
- Supporting the Housing Team with the day to day housing management of circa 430 tenanted and 170 Leasehold properties.
- Supporting the Scheme Managers, Housing Team Leaders and Head of Housing with the recovery of rent and service charge arrears for tenants, former tenants and leaseholders.
- Supporting the Housing Team with the allocation and letting of circa 60 homes per year ensuring they meet our re-let target times. To include managing an excel spreadsheet, placing adverts on Local Authority portals for vacant properties, drafting tenancy agreements and sending tenants and applicants acceptance and offers letters.
- Supporting the Housing Team in the sale of Leasehold properties, to include maintaining an excel spreadsheet, raising purchase orders and invoices and assisting with the preparation of management packs.
Candidate Requirements
- At least one years experience in a housing management role, including experience in allocations and lettings; income management; leasehold management and dealing with anti-social behaviour and nuisance cases.
- GCSE grade 4 or above or equivalent qualification (standard pass) in Mathematics and English.
- A good understanding and knowledge of housing practice, particularly around voids, lettings and rent accounts.
- Effective verbal and written communication skills.
- Decision making and problem solving skills.
- Good organisational skills and ability to plan own workload.
- Excellent customer service skills.
- Excellent IT skills, including MS Outlook; Word and Excel.
- A can do attitude, a willingness to be a team player and carry out a variety of tasks as necessitated by a small business and as instructed by the line manager.
- The ability to deal efficiently and sympathetically with members of the public.
Full mobility access across Sussex is required. You will be required on occasions to travel to sites throughout our region.
Hours of work, Monday - Friday 9am - 5pm (35 hours per week). While flexible working from home options are available this role will also include regular travel to Support Services based in Seaford, together with travel to schemes located around Sussex when required.
Due to the nature of the role, the post holder must hold a full driving license with access to own vehicle.
Here are some of the benefits of working for us:
- 22 days annual leave plus bank holidays.
- Contributory pension scheme.
- Dedicated Employee Assistance Programme.
- Excellent staff wellbeing and support programme.
- Discount vouchers via Blue Light Card.
- Excellent development opportunities.
- Free parking at most of our sites.
- Hybrid working.
Closing date 14th May 2025. Interviews will take place week commencing 19th May.
Housing Assistant in Seaford employer: Sussex Housing and Care
Contact Detail:
Sussex Housing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant in Seaford
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Seaford. Understanding the specific challenges and opportunities within the area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the housing team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant issues or resolved conflicts. Having concrete examples ready will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Brush up on your Excel skills, as managing spreadsheets is a key part of the role. Being able to demonstrate your proficiency in data management during the interview will set you apart from other candidates.
We think you need these skills to ace Housing Assistant in Seaford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, particularly in areas like allocations, lettings, and income management. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your experience aligns with their needs and express your enthusiasm for the role and the company.
Highlight Relevant Skills: Emphasise your effective communication, organisational skills, and customer service experience. Mention your proficiency in IT, especially with MS Outlook, Word, and Excel, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sussex Housing and Care
✨Showcase Your Housing Knowledge
Make sure to brush up on your understanding of housing management practices, especially around allocations, lettings, and income management. Be prepared to discuss specific examples from your past experience that demonstrate your knowledge in these areas.
✨Demonstrate Customer Service Skills
Since this role involves a high level of customer interaction, be ready to share instances where you provided excellent customer service. Highlight your ability to handle difficult situations, particularly with tenants or leaseholders.
✨Prepare for Problem-Solving Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you successfully resolved issues related to anti-social behaviour or arrears management, and explain your thought process.
✨Familiarise Yourself with IT Tools
As the role requires good IT skills, particularly in Excel, make sure you can confidently discuss your proficiency with these tools. You might even want to mention any relevant projects where you used Excel to manage data effectively.
