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For Companies At a Glance
- Tasks: Be the first point of contact for patients and manage referrals with empathy.
- Company: Join Sussex Community NHS Foundation Trust, a leading provider of community healthcare.
- Benefits: Flexible working, career development, and wellbeing support in stunning Sussex locations.
- Why this job: Make a real difference in patients' lives through innovative virtual care.
- Qualifications: GCSE-level education, strong IT skills, and customer service experience required.
- Other info: Inclusive culture with thriving staff networks and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Excellent care at the heart of the community. Be part of a pioneering new service supporting patients across Sussex through virtual care. Our Remote Monitoring Hub is designed to help patients stay safe at home, reduce hospital admissions, and deliver compassionate care through digital pathways.
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes – GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements – GOV.UK
About the Role
As a Remote Monitoring Hub Administrator, you’ll be the first point of contact for patients, carers, and healthcare professionals. You’ll play a vital role in managing referrals, coordinating communications, and ensuring the smooth running of our remote monitoring service. Although the patient monitoring is remote, the hub will be based at Crawley Hospital, where the team will be responsible for the monitoring of patients across Sussex. The Remote Monitoring Hub Operational Service hours are 08:00hrs-20:00hrs, Monday to Sunday, 365 days of the year.
Why Join Us?
- Rated “Good” with Outstanding Features – CQC
- Flexible working – job sharing, career breaks, parental leave
- Real Living Wage Employer
- Inclusive culture – thriving staff networks (BAME, LGBT+, Disability)
- Stunning Sussex locations – South Downs & coastal communities
- Workplace nurseries & wellbeing support
- Career development– training, mentorship, and progression
Your responsibilities
- Handling calls and referrals with professionalism and empathy
- Accurately documenting and triaging patient information
- Liaising with clinical teams and external services
- Supporting data entry, reporting, and service coordination
- Maintaining confidentiality and quality standards
What We’re Looking For
- GCSE-level education and strong IT skills (Microsoft Office)
- Experience in customer service or healthcare administration
- Excellent communication, organisation, and time management
- A calm, compassionate approach to sensitive situations
- Flexibility to work within a shift pattern
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
- Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
- Varied environments: community hospitals, patients’ homes, and bases across Sussex
- Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
- Excellent training, development, and research opportunities
- Accredited Living Wage Employer, we ensure fair pay for all our staff
- Cost-effective workplace nurseries in Crawley, Hove, and Brighton
- Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
- Level 3 Disability Confident Leader and Veteran Aware Trust
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Please see the attached Job description and person specification for further details regarding this role.
This advert closes on Thursday 11 Sep 2025
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Remote Monitoring Hub Administrator | Sussex Community NHS Foundation Trust employer: Sussex Community NHS Foundation Trust
Contact Detail:
Sussex Community NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Monitoring Hub Administrator | Sussex Community NHS Foundation Trust
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to Sussex Community NHS Foundation Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to remote monitoring and patient care. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, as a Remote Monitoring Hub Administrator, you'll be the first point of contact for patients, so let your compassionate side shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about our amazing team at Sussex Community NHS Foundation Trust.
We think you need these skills to ace Remote Monitoring Hub Administrator | Sussex Community NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remote Monitoring Hub Administrator role. Highlight your customer service experience and any relevant IT skills, as these are key for us in this position.
Showcase Your Compassion: Since this role involves handling sensitive situations, it’s important to convey your compassionate approach in your application. Share examples of how you've supported others in previous roles to demonstrate this quality.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sussex Community NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Remote Monitoring Hub Administrator. Familiarise yourself with the key tasks like handling calls, managing referrals, and liaising with clinical teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves interacting with patients and healthcare professionals, it's crucial to convey your compassionate approach during the interview. Share examples from your past experiences where you've handled sensitive situations with care and professionalism. This will highlight your suitability for a role that prioritises patient wellbeing.
✨Demonstrate Your IT Skills
As strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools, as it shows you're ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the operational hours of the hub. This not only shows your enthusiasm for the role but also helps you gauge if the workplace culture aligns with your values.
