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- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join a growing organisation with a supportive IT Helpdesk team.
- Benefits: Fully funded apprenticeship, dedicated study time, and career progression.
- Why this job: Kickstart your IT career with hands-on experience in a modern environment.
- Qualifications: Basic IT knowledge, strong problem-solving skills, and a proactive attitude.
- Other info: Travel across Kent, Sussex, and Surrey for on-site support.
The predicted salary is between 24784 - 24784 £ per year.
Location: Kent, Rainham (with travel across Kent, Sussex and Surrey)
Working Pattern: On-site in Rainham and Hybrid
Salary: £24,784.50 (National Living Wage from April 2026)
About the Role:
We are seeking a motivated and professional individual to join our IT Helpdesk team as a First Line Support Technician (IT Apprentice). This role offers an excellent opportunity for someone at the early stage of their IT career to gain practical experience within a structured and supportive environment. The successful candidate will provide first-line technical support to users across multiple locations, while developing skills in key technologies including Microsoft 365, Azure, and Microsoft Intune. In addition to day-to-day support activities, the role will involve participation in IT projects, offering broader exposure to infrastructure and systems development. This position operates on a hybrid basis, with a requirement to travel regularly across sites in Kent, Sussex and Surrey.
Key Responsibilities:
- Deliver first-line IT support via helpdesk, telephone, remote access tools and in-person assistance
- Diagnose and resolve hardware and software issues across desktops, laptops and mobile devices
- Configure devices, user accounts and system access for new starters
- Support Microsoft 365 administration, including user management and basic troubleshooting
- Assist with device management through Microsoft Intune under supervision
- Provide support with basic Azure administration tasks
- Manage and update support tickets in accordance with agreed service levels
- Escalate complex technical issues to senior team members as appropriate
- Contribute to IT projects, including system deployments, upgrades and improvements
- Maintain accurate and up-to-date technical documentation
- Travel to business sites to provide on-site support when required
Candidate Profile:
The ideal candidate will demonstrate a strong interest in IT and a commitment to developing a career within the field. Basic understanding of IT support principles, including hardware and Windows operating systems. Strong analytical and problem-solving skills. Effective communication and interpersonal abilities. A proactive and organised approach to work. Ability to work both independently and collaboratively within a team. Willingness to travel between locations as required. Full UK driving licence and access to a vehicle (essential).
What We Offer:
- A structured and fully funded IT Support Apprenticeship (delivered by Baltic Apprenticeships)
- Dedicated study time (one day per week) as part of the apprenticeship programme
- Practical experience within a modern IT environment
- Exposure to enterprise technologies including Microsoft 365, Azure and Intune
- Opportunities to contribute to business-critical IT projects
- Ongoing professional development and clear progression pathways
- A supportive and collaborative working environment within a growing organisation
Application Process:
If you are looking to begin a career in IT and are committed to developing your technical skills within a professional environment, we encourage you to apply.
First Line Support Technician (IT Apprentice) in Southampton employer: Sussex Community Dermatology Service
Contact Detail:
Sussex Community Dermatology Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician (IT Apprentice) in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on an opportunity or can give you insider info about companies hiring.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local charities or help friends and family with their IT issues. This not only builds your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace First Line Support Technician (IT Apprentice) in Southampton
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about starting your career in IT! Share any relevant experiences or projects that sparked your interest. A genuine passion can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how you connect your background to the role of First Line Support Technician!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sussex Community Dermatology Service
✨Know Your Tech Basics
Brush up on your understanding of IT support principles, especially around hardware and Windows operating systems. Being able to discuss these topics confidently will show your genuine interest in the role and help you stand out.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, whether in a work setting or during your studies. This will demonstrate your analytical skills and proactive approach, which are key for a First Line Support Technician.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. As you'll be providing support to users, effective communication is crucial. Think about how you would explain a solution to someone who isn't tech-savvy.
✨Be Ready to Discuss Teamwork
Since this role involves working both independently and as part of a team, prepare to share experiences where you've collaborated with others. Highlighting your interpersonal skills will show that you're a great fit for the supportive environment they offer.