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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues across multiple locations.
- Company: Join a growing organisation with a supportive and collaborative culture.
- Benefits: Competitive salary, fully funded apprenticeship, and dedicated study time.
- Why this job: Kickstart your IT career with hands-on experience in a modern tech environment.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
- Other info: Travel across Kent, Sussex, and Surrey while working on exciting IT projects.
The predicted salary is between 24784 - 24784 £ per year.
Location: Kent, Rainham (with travel across Kent, Sussex and Surrey)
Working Pattern: On-site in Rainham and Hybrid
Salary: £24,784.50 (National Living Wage from April 2026)
About the Role:
We are seeking a motivated and professional individual to join our IT Helpdesk team as a First Line Support Technician (IT Apprentice). This role offers an excellent opportunity for someone at the early stage of their IT career to gain practical experience within a structured and supportive environment. The successful candidate will provide first-line technical support to users across multiple locations, while developing skills in key technologies including Microsoft 365, Azure, and Microsoft Intune. In addition to day-to-day support activities, the role will involve participation in IT projects, offering broader exposure to infrastructure and systems development. This position operates on a hybrid basis, with a requirement to travel regularly across sites in Kent, Sussex and Surrey.
Key Responsibilities:
- Deliver first-line IT support via helpdesk, telephone, remote access tools and in-person assistance
- Diagnose and resolve hardware and software issues across desktops, laptops and mobile devices
- Configure devices, user accounts and system access for new starters
- Support Microsoft 365 administration, including user management and basic troubleshooting
- Assist with device management through Microsoft Intune under supervision
- Provide support with basic Azure administration tasks
- Manage and update support tickets in accordance with agreed service levels
- Escalate complex technical issues to senior team members as appropriate
- Contribute to IT projects, including system deployments, upgrades and improvements
- Maintain accurate and up-to-date technical documentation
- Travel to business sites to provide on-site support when required
Candidate Profile:
- The ideal candidate will demonstrate a strong interest in IT and a commitment to developing a career within the field.
- Basic understanding of IT support principles, including hardware and Windows operating systems
- Strong analytical and problem-solving skills
- Effective communication and interpersonal abilities
- A proactive and organised approach to work
- Ability to work both independently and collaboratively within a team
- Willingness to travel between locations as required
- Full UK driving licence and access to a vehicle (essential)
What We Offer:
- A structured and fully funded IT Support Apprenticeship (delivered by Baltic Apprenticeships)
- Dedicated study time (one day per week) as part of the apprenticeship programme
- Practical experience within a modern IT environment
- Exposure to enterprise technologies including Microsoft 365, Azure and Intune
- Opportunities to contribute to business-critical IT projects
- Ongoing professional development and clear progression pathways
- A supportive and collaborative working environment within a growing organisation
Application Process:
If you are looking to begin a career in IT and are committed to developing your technical skills within a professional environment, we encourage you to apply.
First Line Support Technician (IT Apprentice) in Coventry employer: Sussex Community Dermatology Service
Contact Detail:
Sussex Community Dermatology Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician (IT Apprentice) in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect First Line Support Technician role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for IT! Whether it’s through personal projects, volunteering, or relevant coursework, make sure to highlight your enthusiasm and commitment to learning in conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace First Line Support Technician (IT Apprentice) in Coventry
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about starting your career in IT! Share any relevant experiences or projects that sparked your interest. A genuine passion can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how you fit into our team, so be specific about your relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sussex Community Dermatology Service
✨Know Your Tech Basics
Brush up on your understanding of IT support principles, especially around hardware and Windows operating systems. Being able to discuss these topics confidently will show your genuine interest in the role and your readiness to tackle first-line support tasks.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've approached and resolved technical issues in the past, even if they were minor. This could be from personal projects or previous experiences. Highlighting your analytical skills will demonstrate your capability to handle the challenges of the role.
✨Communicate Clearly
Effective communication is key in IT support. Practice explaining technical concepts in simple terms, as you might need to assist users who aren't tech-savvy. This will showcase your interpersonal abilities and your proactive approach to helping others.
✨Be Ready to Discuss Your Learning Goals
Since this is an apprenticeship, be prepared to talk about your career aspirations in IT. Show enthusiasm for learning and how you plan to develop your skills with technologies like Microsoft 365, Azure, and Intune. This will reflect your commitment to growing within the field.