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- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join a growing organisation with a supportive IT Helpdesk team.
- Benefits: Fully funded apprenticeship, dedicated study time, and competitive salary.
- Why this job: Kickstart your IT career with hands-on experience in a modern environment.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
- Other info: Travel across Kent, Sussex, and Surrey for on-site support.
The predicted salary is between 24784 - 24784 £ per year.
Location: Kent, Rainham (with travel across Kent, Sussex and Surrey)
Working Pattern: On-site in Rainham and Hybrid
Salary: £24,784.50 (National Living Wage from April 2026)
About the Role:
We are seeking a motivated and professional individual to join our IT Helpdesk team as a First Line Support Technician (IT Apprentice). This role offers an excellent opportunity for someone at the early stage of their IT career to gain practical experience within a structured and supportive environment. The successful candidate will provide first-line technical support to users across multiple locations, while developing skills in key technologies including Microsoft 365, Azure, and Microsoft Intune. In addition to day-to-day support activities, the role will involve participation in IT projects, offering broader exposure to infrastructure and systems development. This position operates on a hybrid basis, with a requirement to travel regularly across sites in Kent, Sussex and Surrey.
Key Responsibilities:
- Deliver first-line IT support via helpdesk, telephone, remote access tools and in-person assistance
- Diagnose and resolve hardware and software issues across desktops, laptops and mobile devices
- Configure devices, user accounts and system access for new starters
- Support Microsoft 365 administration, including user management and basic troubleshooting
- Assist with device management through Microsoft Intune under supervision
- Provide support with basic Azure administration tasks
- Manage and update support tickets in accordance with agreed service levels
- Escalate complex technical issues to senior team members as appropriate
- Contribute to IT projects, including system deployments, upgrades and improvements
- Maintain accurate and up-to-date technical documentation
- Travel to business sites to provide on-site support when required
Candidate Profile:
- The ideal candidate will demonstrate a strong interest in IT and a commitment to developing a career within the field.
- Basic understanding of IT support principles, including hardware and Windows operating systems
- Strong analytical and problem-solving skills
- Effective communication and interpersonal abilities
- A proactive and organised approach to work
- Ability to work both independently and collaboratively within a team
- Willingness to travel between locations as required
- Full UK driving licence and access to a vehicle (essential)
What We Offer:
- A structured and fully funded IT Support Apprenticeship (delivered by Baltic Apprenticeships)
- Dedicated study time (one day per week) as part of the apprenticeship programme
- Practical experience within a modern IT environment
- Exposure to enterprise technologies including Microsoft 365, Azure and Intune
- Opportunities to contribute to business-critical IT projects
- Ongoing professional development and clear progression pathways
- A supportive and collaborative working environment within a growing organisation
Application Process:
If you are looking to begin a career in IT and are committed to developing your technical skills within a professional environment, we encourage you to apply.
First Line Support Technician (IT Apprentice) in Bradford employer: Sussex Community Dermatology Service
Contact Detail:
Sussex Community Dermatology Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician (IT Apprentice) in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for IT! Whether it’s through personal projects, volunteering, or relevant coursework, make sure to highlight your enthusiasm and commitment to learning in conversations and interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored for aspiring IT professionals like you.
We think you need these skills to ace First Line Support Technician (IT Apprentice) in Bradford
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about starting your career in IT! Share any relevant experiences or projects that sparked your interest. A genuine passion can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how you connect your background to the role of First Line Support Technician!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sussex Community Dermatology Service
✨Know Your Tech Basics
Brush up on your understanding of IT support principles, especially around hardware and Windows operating systems. Being able to discuss these topics confidently will show that you're serious about the role and ready to tackle first-line support tasks.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've approached and resolved technical issues in the past. Whether it's a school project or a personal challenge, demonstrating your analytical skills will impress interviewers and highlight your potential as a First Line Support Technician.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. As a First Line Support Technician, you'll need to communicate with users who may not be tech-savvy. Show that you can bridge that gap by being clear and approachable during the interview.
✨Be Ready to Discuss Your Travel Plans
Since the role requires travel across Kent, Sussex, and Surrey, be prepared to talk about your availability and how you plan to manage this aspect of the job. Having a full UK driving licence and access to a vehicle is essential, so make sure to mention this if applicable.