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- Tasks: Support a dynamic trade floor with desktop and telecommunications assistance.
- Company: Join Susquehanna, a leading firm in the finance sector.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a fast-paced environment and enhance your tech skills.
- Qualifications: 3+ years in desktop support; knowledge of Windows and MS Office is key.
- Other info: Flexible hours and a collaborative team atmosphere await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Susquehanna is looking for a London Support Engineer to join our existing London Support team. This team is responsible for supporting all teams in Susquehanna's London office, primarily a highly advanced Trade floor. The role covers a range of User Services for all London employees in a demanding and dynamic environment.
Responsibilities
- Telecommunications support (IPC Turret, Cisco Phone, mobile support).
- Desktop support (SCCM builds, hardware and software support).
- Application support (desktop trading apps, Bloomberg Terminals, Office, etc.).
- Webâconferencing and AV administration and support.
- Coordinate and support visitors, relocations, and onboarding.
- Inventory management.
- Printing support.
- Provide 1st and 2nd level support using Jira, Confluence, Splunk, WinDbg, Check_MK, Wireshark.
- Continuous evaluation and improvement of support procedures.
- Interact with internal IT functions to troubleshoot and resolve issues.
- Liaise with technology teams in Ireland, US and/or external vendors.
- Maintain knowledge base and runbooks.
Qualifications
- 3+ years of desktop support for software and hardware systems.
- Experience in development or trading user support is beneficial.
- Excellent knowledge of Windows 10 64âbit.
- Ability to diagnose desktop issues and modify system registry.
- PowerShell scripting advantage.
- Degree in a technical discipline or equivalent.
- Experience with SCCM advantage.
- Strong knowledge of MS Office (2003/2010/2016/O365).
- Strong knowledge of Active Directory.
- Understanding of peripherals, printers, graphics cards.
- Hardware experience (KVM switches, multiâscreen setups, component replacement).
Personal Skills
- Initiative and continuous improvement mindset.
- Ability to work under pressure and tight deadlines.
- Selfâmotivated and creative.
- Strong verbal and written communication.
- Attention to detail and thorough work.
- Friendly, approachable interpersonal style.
- Team player to meet deadlines.
- Excellent time management, organization, and prioritization.
- Flexibility for earlyâmorning and outâofâhours support shifts.
- Desire to learn and improve skills.
Employment Details
- MidâSenior level.
- Fullâtime.
- Information Technology.
If you are a recruiting agency, please contact recruiting@sig.com. Resumes or referrals without a signed agreement will not be eligible for an agency fee.
Desktop Engineer in London employer: Susquehanna International Group
Contact Detail:
Susquehanna International Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Desktop Engineer in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Show off your skills! If youâve got experience with tools like Jira, Confluence, or PowerShell, make sure to highlight that in conversations. Bring examples of how you've tackled desktop support challenges in the past.
â¨Tip Number 3
Be proactive! Donât just wait for job postings to pop up. Reach out directly to companies youâre interested in, like Susquehanna, and express your enthusiasm for their work. A little initiative can go a long way!
â¨Tip Number 4
Keep learning! Stay updated on the latest tech trends and tools relevant to desktop support. This not only boosts your confidence but also shows potential employers that youâre committed to continuous improvement.
We think you need these skills to ace Desktop Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with desktop support, telecommunications, and any relevant software or hardware skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional â we love a good story!
Show Off Your Technical Skills: Donât forget to showcase your technical skills in your application. Mention your experience with Windows 10, SCCM, and any scripting knowledge you have. Weâre keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to keep track of your application status. We canât wait to hear from you!
How to prepare for a job interview at Susquehanna International Group
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, SCCM, and the various desktop applications mentioned in the job description. Be ready to discuss how you've tackled desktop support issues in the past, especially in high-pressure environments like trading floors.
â¨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your initiative and continuous improvement mindset.
â¨Communicate Clearly and Confidently
Since this role requires strong verbal and written communication skills, practice explaining complex technical concepts in simple terms. This will help demonstrate your friendly and approachable interpersonal style during the interview.
â¨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to handle real-world situations. Think about how you would manage user support requests, coordinate with teams, or improve support procedures, and be prepared to share your thought process.
