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For Companies At a Glance
- Tasks: Support a dynamic trade floor with desktop and telecommunications solutions.
- Company: Join Susquehanna, a leading firm in the finance sector.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a fast-paced environment and make a real impact on user support.
- Qualifications: 3+ years in desktop support; tech-savvy with strong communication skills.
- Other info: Flexible hours and a collaborative team atmosphere await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Susquehanna is looking for a London Support Engineer to join our existing London Support team. This team is responsible for supporting all teams in Susquehanna’s London office, primarily a highly advanced Trade floor. The role covers a range of User Services for all London employees in a demanding and dynamic environment.
Responsibilities
- Telecommunications support (IPC Turret, Cisco Phone, mobile support).
- Desktop support (SCCM builds, hardware and software support).
- Application support (desktop trading apps, Bloomberg Terminals, Office, etc.).
- Web‑conferencing and AV administration and support.
- Coordinate and support visitors, relocations, and onboarding.
- Inventory management.
- Printing support.
- Provide 1st and 2nd level support using Jira, Confluence, Splunk, WinDbg, Check_MK, Wireshark.
- Continuous evaluation and improvement of support procedures.
- Interact with internal IT functions to troubleshoot and resolve issues.
- Liaise with technology teams in Ireland, US and/or external vendors.
- Maintain knowledge base and runbooks.
Qualifications
- 3+ years of desktop support for software and hardware systems.
- Experience in development or trading user support is beneficial.
- Excellent knowledge of Windows 10 64‑bit.
- Ability to diagnose desktop issues and modify system registry.
- PowerShell scripting advantage.
- Degree in a technical discipline or equivalent.
- Experience with SCCM advantage.
- Strong knowledge of MS Office (2003/2010/2016/O365).
- Strong knowledge of Active Directory.
- Understanding of peripherals, printers, graphics cards.
- Hardware experience (KVM switches, multi‑screen setups, component replacement).
Personal Skills
- Initiative and continuous improvement mindset.
- Ability to work under pressure and tight deadlines.
- Self‑motivated and creative.
- Strong verbal and written communication.
- Attention to detail and thorough work.
- Friendly, approachable interpersonal style.
- Team player to meet deadlines.
- Excellent time management, organization, and prioritization.
- Flexibility for early‑morning and out‑of‑hours support shifts.
- Desire to learn and improve skills.
Employment Details
Mid‑Senior level. Full‑time. Information Technology.
Apply
If you are a recruiting agency, please contact recruiting@sig.com. Resumes or referrals without a signed agreement will not be eligible for an agency fee.
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Desktop Engineer employer: Susquehanna International Group
Contact Detail:
Susquehanna International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Jira, Confluence, or even PowerShell scripting, make sure to highlight that in conversations. Demonstrating your technical know-how can really set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Susquehanna, and express your enthusiasm for potential opportunities. A little initiative can go a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest tech trends and tools relevant to desktop support. Whether it’s through online courses or hands-on practice, showing that you’re committed to continuous improvement can impress potential employers.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with desktop support, especially in a trading environment, and don’t forget to mention any relevant tools like SCCM or PowerShell.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our London Support team. Share specific examples of how you've tackled challenges in previous roles.
Show Off Your Technical Skills: We want to see your technical prowess! Be sure to list your knowledge of Windows 10, Active Directory, and any other relevant software or hardware skills that align with the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Susquehanna International Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, SCCM, and the various desktop applications mentioned in the job description. Be ready to discuss how you've tackled desktop issues in the past and any experience you have with PowerShell scripting or hardware troubleshooting.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with different teams, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with non-technical users or collaborated with other IT functions to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've improved support procedures or resolved complex issues under pressure. Be ready to share these stories during the interview to highlight your initiative and continuous improvement mindset.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a high-pressure support request or managing multiple priorities. Practise your responses to these scenarios, focusing on your thought process and the steps you would take to resolve the issue.
