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- Tasks: Support teams in a fast-paced trading environment with desktop and application issues.
- Company: Join Susquehanna, a leading global trading firm known for its dynamic culture.
- Benefits: Enjoy flexible working hours, corporate perks, and opportunities for skill development.
- Why this job: Be part of a collaborative team that values innovation and continuous improvement.
- Qualifications: 3+ years in desktop support; strong knowledge of Windows OS and MS Office required.
- Other info: Participate in early morning and late evening shifts; great for tech enthusiasts!
The predicted salary is between 36000 - 60000 £ per year.
Overview
Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting‑edge technology, we excel in solving complex problems and pushing boundaries together.
Susquehanna is looking for a London Support Engineer, who will join our existing London Support team who are responsible for supporting all teams in Susquehanna’s London office which is primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna’s London Employees. This encompasses.
- Telecommunications support (including IPC Turret, Cisco Phone, and mobile support)
- Desktop Support (SCCM Builds, all Hardware and Software support)
- Application Support (desktop trading apps, BBG Terminals, Office to name a few)
- Web Conferencing and AV administration and support
- Coordinate and support all visitors, moves and onboarding.
- Inventory Management
- Printing Support
This role involves working in an energetic, dynamic, and fast paced environment providing full support for all employees in London. You will display a strong technical ability in making critical support judgements while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business.
What we’re looking for
- Provide 1st and 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as Jira, confluence, Splunk, WinDbg, Check_MK and Wireshark.
- Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments.
- Interact with various internal IT support functions to troubleshoot and resolve problems as they happen.
- Liaising with technology teams in Ireland, US and/or external vendors as required
- Maintain our Knowledge Base and ensure all relevant run books are up to date.
Experience
- 3 years+ providing desktop support for software and hardware systems.
- Development or Trading user support experience is beneficial.
- Excellent working knowledge of Windows desktop OS Win 10 64bit
- Ability to monitor and diagnose Desktop issues.
- Ability to make changes to the system registry for configuring the Windows operating system.
- PowerShell scripting would be an advantage.
- S. in a technical discipline or equivalent experience
- Experience working with SCCM would be an advantage.
- Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel
- Strong knowledge of Active Directory.
- Strong working knowledge of peripherals, printers, graphics cards.
- Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc)
- Bsc in a technical discipline or equivalent experience
Personal Skills
- Initiative – proven record of seeking continuous improvement and implementing best practice in technology environment.
- Ability to work under pressure and tight deadlines.
- Self-motivated and creative
- Strong communication (verbal and written) – ability to convey technically complex subjects in a clear and concise manner.
- Attention to detail – thorough in work carried out.
- Interpersonal – friendly and approachable
- Teamwork – working together to meet deadlines.
- Excellent time management, organization, and prioritization skills
- Flexibility – all members of the team participate in early morning and out of hours support schedules.
- Desire to learn and improve skills and knowledge.
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Desktop Engineer employer: Susquehanna International Group, LLP
Contact Detail:
Susquehanna International Group, LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira, Confluence, and WinDbg. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview process.
✨Tip Number 2
Highlight any experience you have in a fast-paced environment, especially if it involves supporting trading applications or similar high-pressure situations. Be ready to share examples of how you've successfully managed stress and delivered results under tight deadlines.
✨Tip Number 3
Showcase your technical skills by preparing to discuss specific desktop support scenarios you've encountered. Be ready to explain how you diagnosed and resolved issues, particularly with Windows OS and hardware components, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Emphasise your teamwork and communication skills, as collaboration is key in this role. Prepare to discuss how you've worked effectively with other teams or departments to resolve issues, and be sure to convey your friendly and approachable nature.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows OS and tools like SCCM. Emphasise any experience you have with telecommunications support and application support, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to work under pressure and your experience with PowerShell scripting or hardware troubleshooting.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your proficiency with tools like Jira, Confluence, and any experience with monitoring tools like Splunk or Wireshark. This will demonstrate your capability to handle the demands of the position.
Highlight Teamwork and Communication: Since the role involves collaboration with various teams, emphasise your teamwork and communication skills. Provide examples of how you've successfully worked in a team environment and communicated complex technical information clearly.
How to prepare for a job interview at Susquehanna International Group, LLP
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support, particularly with Windows OS and tools like SCCM. Highlight any specific instances where you successfully diagnosed and resolved technical issues under pressure.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach complex problems in a fast-paced environment.
✨Communicate Clearly
Since the role requires conveying complex technical information, practice explaining technical concepts in simple terms. This will demonstrate your strong communication skills and ability to work well with non-technical staff.
✨Emphasise Teamwork and Flexibility
The job involves collaboration with various teams and working flexible hours. Share examples of how you've successfully worked in a team setting and your willingness to adapt to changing schedules or demands.