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- Tasks: Provide top-notch desktop support in a fast-paced trading environment.
- Company: Join a leading global quantitative trading firm with a collaborative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an innovative team solving complex problems with cutting-edge technology.
- Qualifications: 3+ years in desktop support; strong technical skills and teamwork required.
- Other info: Flexible shifts and excellent career advancement opportunities await you.
The predicted salary is between 40000 - 50000 £ per year.
Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies.
Susquehanna is looking for a London Support Engineer, who will join our existing London Support team responsible for supporting all teams in Susquehanna’s London office, primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna’s London Employees. This encompasses:
- Telecommunications support (including IPC Turret, Cisco Phone, and mobile support)
- Desktop Support (SCCM Builds, all Hardware and Software support)
- Application Support (desktop trading apps, BBG Terminals, Office to name a few)
- Web Conferencing and AV administration and support
- Coordinate and support all visitors, moves and onboarding
- Inventory Management
- Printing Support
This role involves working in an energetic, dynamic, and fast-paced environment providing full support for all employees in London. You will display a strong technical ability in making critical support judgements while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business.
What we’re looking for:
- Provide 1st and 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as Jira, Confluence, Splunk, WinDbg, Check_MK and Wireshark.
- Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments.
- Interact with various internal IT support functions to troubleshoot and resolve problems as they happen.
- Liaising with technology teams in Ireland, US and/or external vendors as required.
- Maintain our Knowledge Base and ensure all relevant run books are up to date.
Experience:
- 3 years+ providing desktop support for software and hardware systems.
- Development or Trading user support experience is beneficial.
- Excellent working knowledge of Windows desktop OS Win 10 64bit.
- Ability to monitor and diagnose Desktop issues.
- Ability to make changes to the system registry for configuring the Windows operating system.
- PowerShell scripting would be an advantage.
- BSc in a technical discipline or equivalent experience.
- Experience working with SCCM would be an advantage.
- Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel.
- Strong knowledge of Active Directory.
- Strong working knowledge of peripherals, printers, graphics cards.
- Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc).
Personal Skills:
- Initiative – proven record of seeking continuous improvement and implementing best practice in technology environment.
- Ability to work under pressure and tight deadlines.
- Self-motivated and creative.
- Strong communication (verbal and written) – ability to convey technically complex subjects in a clear and concise manner.
- Attention to detail – thorough in work carried out.
- Interpersonal – friendly and approachable.
- Teamwork – working together to meet deadlines.
- Excellent time management, organization, and prioritization skills.
- Flexibility – all members of the team participate in early morning and out of hours support schedules.
- Desire to learn and improve skills and knowledge.
Desktop Engineer employer: Susquehanna International Group, LLP
Contact Detail:
Susquehanna International Group, LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Susquehanna. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Jira or PowerShell, make sure to highlight that in conversations. Bring examples of how you've tackled tech challenges before – it’ll show you’re ready for the fast-paced environment at Susquehanna.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly through our website and express your interest in the Desktop Engineer role. A little initiative goes a long way in showing you’re keen to join the team.
✨Tip Number 4
Prepare for the interview! Research Susquehanna’s culture and values, and think about how your skills align with their needs. Practice answering technical questions and be ready to discuss how you handle pressure – they love a good problem-solver!
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with desktop support, Windows OS, and any relevant tools like SCCM or PowerShell. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our dynamic team. Keep it concise but impactful!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical abilities. Mention specific experiences with troubleshooting, hardware support, and any scripting you've done. We love seeing candidates who can demonstrate their expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Susquehanna!
How to prepare for a job interview at Susquehanna International Group, LLP
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, SCCM, and PowerShell. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues under pressure. Susquehanna values critical support judgements, so think of specific scenarios where you made a significant impact on resolving a problem.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to convey complex ideas clearly, so consider how you can demonstrate your communication skills during the interview.
✨Demonstrate Team Spirit
Since this role involves collaboration with various teams, be ready to share examples of how you've worked effectively in a team environment. Highlight your flexibility and willingness to support others, especially in a fast-paced setting.