At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable dining experiences in a luxury setting.
- Company: Join the dynamic SUSHI SAMBA family, celebrating diverse cultures and cuisines.
- Benefits: Enjoy competitive pay, generous discounts, and exciting rewards for your hard work.
- Other info: Flexible hours and opportunities for career growth in a fun, energetic environment.
- Why this job: Be a key player in creating memorable moments for guests while developing your leadership skills.
- Qualifications: Experience in high-end dining and strong leadership abilities are essential.
The predicted salary is between 31500 - 38500 £ per year.
Your Role: The front of house team are currently looking for a passionate and experienced Head Waiter/Waitress to join our family. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced, high-volume luxury dining environment and who is passionate about delivering exceptional guest experiences. As a Head Waiter/Waitress, you will lead a section of the restaurant, ensuring every guest receives warm, attentive and memorable service. Acting as a role model for the team, you will support the Restaurant Management team in supervising daily operations, coaching junior team members, maintaining service standards, and ensuring seamless communication between the front and back of house teams. You will be responsible for anticipating guest needs, resolving service issues with confidence and professionalism, and helping to create an energetic and positive atmosphere on the floor. Your leadership, product knowledge and attention to detail will play a key role in ensuring every guest enjoys a flawless SUSHISAMBA experience.
Your Rewards: As a Head Waiter/Waitress we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements: As a Head Waiter/Waitress we would love you to have:
- Previous experience as a Head Waiter/Head Waitress within a premium, luxury or high-volume restaurant environment, which will be assessed during the interview and trial process
- Proven supervisory experience as a Head Waiter/Waitress, Senior Waiter/Waitress or Floor Supervisor
- Strong leadership skills with the ability to motivate, coach and support colleagues during service
- Experience managing a restaurant section and coordinating service to the highest standards
- Confidence in handling guest feedback and resolving challenges in a professional manner
- Excellent food, beverage and wine knowledge, with a passion for hospitality and guest engagement
- Excellent English language communication skills are required
- The ability to lead team by example and promote teamwork
- Flexible availability, working any 5 days a week between Monday - Sunday
- Deep respect for diversity and individuality
- Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
- The ability to maintain set processes and standards
Your Restaurant: SUSHI SAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHI SAMBA is operated by SUSHI SAMBA Group, which oversees locations in Los Angeles, Las Vegas, London, Edinburgh, Milan, Dubai, Abu Dhabi, Doha, Bahrain & Singapore.
Head Waiter/ess in London employer: SushiSamba
SUSHISAMBA is an exceptional employer that fosters a vibrant and inclusive work culture, where your passion for beverage expertise can truly shine. With opportunities for professional growth and development, you will be part of a dynamic team dedicated to delivering world-class dining experiences in the heart of London. Enjoy the unique advantage of working in a fast-paced environment that celebrates diverse culinary traditions while providing flexible hours to suit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/ess in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SushiSamba. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SushiSamba
Don't be shy about reaching out to SushiSamba directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter/ess in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SushiSamba and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SushiSamba
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
