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- Tasks: Lead the front of house team and create memorable guest experiences.
- Company: Join a vibrant hospitality team at Duck & Waffle or SUSHISAMBA®.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Why this job: Be the face of our restaurant and make every guest feel special.
- Qualifications: 2 years of reception experience in a fast-paced environment.
- Other info: Flexible scheduling and great career development opportunities await you.
The predicted salary is between 14 - 18 £ per hour.
Our Front of House team is currently looking for an experienced Reception Supervisor to join the family. Service is always at the forefront, so you need to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience extra special.
Benefits:
- Highly competitive salary.
- 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants.
- 28 days holiday allowance.
- Complimentary breakfast and dinner during shifts.
- Cycle to work scheme.
- Refer-a-friend cash incentive scheme.
- Employee of the Month rewards.
- Internal Training and career development.
- Pension Scheme – including employer contributions.
- Yearly Staff award ceremony and party.
Responsibilities:
The Reception Supervisor is responsible for supervising and leading all aspects of the front of house host program. Working closely with the entire management team, the focus will be on staff training, development, scheduling and operational procedures ensuring all Receptionists deliver attentive, courteous and efficient service to guests throughout their dining experience. The role is responsible for assisting the restaurant managers in all aspects of restaurant operation.
Requirements:
- At least 2 years of Reception/Host experience in a fast-paced hospitality environment.
- Availability to work evenings, weekends and most holidays.
- Excellent written and verbal English language communication skills.
- Promptly answer phones with appropriate scripting.
- Greet guests and seat them at tables or in waiting areas.
- Exceptional attention to detail.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers’ concerns are addressed.
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge.
- Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant.
- Ability to multi-task and follow directions.
- Flexibility in scheduling is strongly preferred.
Salary: Up to £18 / Hour
Schedule: Full Time
Experience: Minimum 2 years of experience
Location: Duck & Waffle, Heron Tower, 110 Bishopsgate, London, EC2N 4AY, UK
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!
Reception Supervisor employer: SUSHISAMBA London
Contact Detail:
SUSHISAMBA London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duck & Waffle and SUSHISAMBA®. Understanding their vibe and values will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be the face of the restaurant. Role-play common scenarios with friends or family to nail down your greeting and guest interaction skills. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and well-groomed for your interview. It shows that you take the role seriously and understand the importance of presentation in a front-of-house position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a chance to stand out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and welcoming you are, as that's what our guests love. Use a warm tone and don't be afraid to show your enthusiasm for the role.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially any roles where you've supervised or trained others. We’re looking for someone who can lead our front of house team, so connect your past experiences to the responsibilities listed in the job description.
Attention to Detail is Key: As a Reception Supervisor, attention to detail is crucial. Double-check your application for any typos or errors before submitting it. A polished application reflects your professionalism and shows us that you care about the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy and straightforward!
How to prepare for a job interview at SUSHISAMBA London
✨Know the Company Inside Out
Before your interview, make sure you research Duck & Waffle and SUSHISAMBA®. Understand their values, menu offerings, and what makes them unique in the hospitality industry. This knowledge will help you demonstrate your genuine interest and align your answers with their service ethos.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you ensure every guest leaves with a memorable experience.
✨Demonstrate Leadership Qualities
Since this role involves supervising and training staff, be ready to discuss your leadership style. Share specific instances where you successfully led a team, resolved conflicts, or improved service standards. This will show that you’re not just a great host but also a capable leader.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive looking professional and well-groomed, as you’ll be the face of the restaurant. Choose an outfit that reflects the establishment's vibe while ensuring you feel comfortable and confident.
