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- Tasks: Lead the front of house team and create memorable guest experiences.
- Company: Join a vibrant restaurant known for exceptional service and atmosphere.
- Benefits: Competitive pay, 50% food discount, and complimentary meals during shifts.
- Why this job: Be the face of our restaurant and make every guest feel special.
- Qualifications: 2+ years in hospitality with excellent communication skills.
- Other info: Flexible scheduling and great opportunities for career growth.
The predicted salary is between 36 - 40 £ per hour.
Our Front of House team is currently looking for an experienced Reception Supervisor to join the family. Service is always at the forefront, so you need to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience extra special.
Benefits
- Highly competitive salary.
- 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants.
- 28 days holiday allowance.
- Complimentary breakfast and dinner during shifts.
- Cycle to work scheme.
- Refer-a-friend cash incentive scheme.
- Employee of the Month rewards.
- Internal Training and career development.
- Pension Scheme – including employer contributions.
- Yearly Staff award ceremony and party.
Responsibilities
The Reception Supervisor is responsible for supervising and leading all aspects of the front of house host program. Working closely with the entire management team, the focus will be on staff training, development, scheduling and operational procedures ensuring all Receptionists deliver attentive, courteous and efficient service to guests throughout their dining experience. The role is responsible for assisting the restaurant managers in all aspects of restaurant operation.
Requirements
- At least 2 years of Reception/Host experience in a fast-paced hospitality environment.
- Availability to work evenings, weekends and most holidays.
- Excellent written and verbal English language communication skills.
- Promptly answer phones with appropriate scripting.
- Greet guests and seat them at tables or in waiting areas.
- Exceptional attention to detail.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers’ concerns are addressed.
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge.
- Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant.
- Ability to multi-task and follow directions.
- Flexibility in scheduling is strongly preferred.
Salary: Up to £18 / Hour
Schedule: Full Time
Location: Duck & Waffle, Heron Tower, 110 Bishopsgate, London, EC2N 4AY, UK
Employment: Full-time
Starting time: Immediate start!
Reception Supervisor in London employer: SUSHISAMBA London
Contact Detail:
SUSHISAMBA London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your friendly and dynamic nature is exactly what they’re looking for, so let it shine!
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your experience aligns with their values. Practise common interview questions, but also be ready to share specific examples of how you've delivered exceptional service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and dynamic you are, just like the atmosphere we create for our guests. Don’t be afraid to be yourself!
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, especially any roles where you've supervised or trained others. We love seeing how your background aligns with what we do at Duck & Waffle!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SUSHISAMBA London
✨Know the Company Inside Out
Before your interview, take some time to research Duck & Waffle and SUSHISAMBA®. Understand their values, menu offerings, and what makes them unique in the hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to creating memorable experiences for guests.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, exceptional service is key. Prepare examples from your past experience where you went above and beyond for a guest or resolved a challenging situation. Highlighting these moments will show that you have the right attitude and skills to lead a front of house team effectively.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive at the interview looking professional and well-groomed. Choose an outfit that reflects the restaurant's style while ensuring you feel comfortable and confident. Remember, you are the face of the establishment!
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the restaurant's approach to guest service. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
