At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable dining experiences and ensure smooth restaurant operations.
- Company: Join SUSHISAMBA, a dynamic brand celebrating Japanese, Brazilian, and Peruvian cuisine.
- Benefits: Enjoy competitive salary, 50% food discount, 28 days holiday, and career development opportunities.
- Other info: Thriving environment with opportunities for growth and recognition through awards and events.
- Why this job: Be at the forefront of hospitality, making a real impact on guest satisfaction and team success.
- Qualifications: 3-5 years management experience in high-volume hospitality and a passion for exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
Your Role
As Restaurant Manager, you will play a key leadership role within our Front of House Management Team, driving exceptional guest experiences while supporting the overall operational success of the restaurant.
You will be responsible for leading and inspiring a large front of house team, ensuring the highest standards of service, hospitality, and operational excellence are consistently delivered.
Working closely with the General Manager and senior leadership team, you will oversee the day‑to‑day operation of the restaurant, champion team development, and create an environment where both guests and colleagues thrive.
At SUSHISAMBA, service is at the heart of everything we do.
Our guests join us for memorable dining experiences, and as Restaurant Manager, you will lead from the floor, building genuine guest relationships, anticipating needs, and ensuring every visit reflects the energy, culture, and excellence of the brand.
Your Rewards
As a Restaurant Manager we don't just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- Employee discounts website
- Cycle to work scheme
- Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements
As Restaurant Manager, you will be responsible for the overall performance of the restaurant during your shifts, ensuring seamless operations, exceptional guest satisfaction, and strong team engagement.
Key responsibilities include
- Leading, motivating, and developing the Front of House team to consistently deliver world‑class hospitality.
- Driving service excellence by maintaining the highest standards of guest experience throughout every service period.
- Working closely with the General Manager to achieve departmental goals, maximise revenue opportunities, and control operational costs.
- Managing daily restaurant operations, including floor management, team deployment, and service execution.
- Building strong guest relationships, handling feedback professionally, and resolving guest concerns with confidence and care.
- Coaching, mentoring, and developing team members through training, performance management, and succession planning.
- Supporting recruitment, onboarding, and retention initiatives to build high‑performing teams.
- Monitoring labour, productivity, and operational efficiencies to support business objectives.
- Ensuring compliance with all company policies, food safety standards, health and safety legislation, licensing requirements, and employment regulations.
- Collaborating with the kitchen, bar, reservations, events, and other departments to ensure a seamless guest journey.
- Acting as a brand ambassador, promoting the culture, values, and standards of SUSHISAMBA at all times.
As a Restaurant Manager we would love you to have
- A minimum of 3-5 years' management experience within a premium, luxury, or high-volume hospitality environment.
- Proven experience leading large front of house teams in a fast-paced restaurant operation.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Strong leadership and people development skills, with a track record of building high‑performing teams.
- Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
- Strong commercial awareness, including experience managing labour, payroll, costs, and budgets.
- The ability to make sound decisions and remain calm under pressure in a high-volume environment.
- A hands‑on leadership style with a strong presence on the floor.
- A thorough understanding of health and safety, licensing, and employment legislation.
- Exceptional organisational skills and attention to detail.
- A positive, energetic, and solutions‑focused approach.
Your Restaurant
SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil and Peru.
The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations.
SUSHISAMBA is operated by SUSHISAMBAGroup, which oversees locations in Las Vegas, Los Angeles, London, Edinburgh, Milan, Dubai, Abu Dhabi, Doha, Bahrain & Singapore.
Compensation: Competitive salary
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Restaurant Manager employer: SUSHISAMBA London, Heron Tower
SUSHISAMBA London offers a vibrant and dynamic work environment at the iconic Heron Tower, where employees are encouraged to thrive in a culture of excellence and innovation. With a strong focus on professional development, team members benefit from ongoing training and growth opportunities, all while being part of a passionate team dedicated to delivering unforgettable dining experiences. The unique blend of luxury dining and a supportive atmosphere makes SUSHISAMBA an exceptional employer for those looking to elevate their hospitality career.
Contact Details:
SUSHISAMBA London, Heron Tower Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SUSHISAMBA London, Heron Tower. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SUSHISAMBA London, Heron Tower
Don't be shy about reaching out to SUSHISAMBA London, Heron Tower directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SUSHISAMBA London, Heron Tower and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SUSHISAMBA London, Heron Tower
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
