Your Role:
The front of house team are currently looking for a passionate and experienced Head Waiter/Waitress to join our family. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced, high-volume luxury dining environment and who is passionate about delivering exceptional guest experiences.
As a Head Waiter/Waitress, you will lead a section of the restaurant, ensuring every guest receives warm, attentive and memorable service. Acting as a role model for the team, you will support the Restaurant Management team in supervising daily operations, coaching junior team members, maintaining service standards, and ensuring seamless communication between the front and back of house teams.
You will be responsible for anticipating guest needs, resolving service issues with confidence and professionalism, and helping to create an energetic and positive atmosphere on the floor. Your leadership, product knowledge and attention to detail will play a key role in ensuring every guest enjoys a flawless SUSHISAMBA experience.
Your Rewards:
As a Head Waiter/Waitress we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
As a Head Waiter/Waitress we would love you to have:
- Previous experience as a Head Waiter/Head Waitress within a premium, luxury or high-volume restaurant environment, which will be assessed during the interview and trial process
- Proven supervisory experience as a Head Waiter/ Waitress, Senior Waiter/Waitress or Floor Supervisor
- Strong leadership skills with the ability to motivate, coach and support colleagues during service
- Experience managing a restaurant section and coordinating service to the highest standards
- Confidence in handling guest feedback and resolving challenges in a professional manner
- Excellent food, beverage and wine knowledge, with a passion for hospitality and guest engagement
- Excellent English language communication skills are required
- The ability to lead team by example and promote team work
- Flexible availability, working any 5 days a week between Monday - Sunday
- Deep respect for diversity and individuality
- Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
- The ability to maintain set processes and standards
Your Restaurant:
SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHISAMBA is operated by SUSHISAMBA Group, which oversees locations in Los Angeles, Las Vegas, London, Edinburgh, Milan, Dubai, Abu Dhabi, Doha, Bahrain & Singapore.
Head Waiter/ess in London employer: SUSHISAMBA London, Heron Tower
SUSHISAMBA London offers a vibrant and dynamic work environment at the iconic Heron Tower, where employees are encouraged to thrive in a culture of excellence and innovation. With a strong focus on professional development, team members benefit from ongoing training and growth opportunities, all while being part of a passionate team dedicated to delivering unforgettable dining experiences. The unique blend of luxury dining and a supportive atmosphere makes SUSHISAMBA an exceptional employer for those looking to elevate their hospitality career.
Contact Details:
SUSHISAMBA London, Heron Tower Recruitment Team
