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For Companies At a Glance
- Tasks: Lead the front of house team and create memorable guest experiences.
- Company: Join a vibrant hospitality team at Duck & Waffle or SUSHISAMBA®.
- Benefits: Enjoy competitive pay, discounts, complimentary meals, and career development.
- Why this job: Be the welcoming face of our restaurant and make every guest feel special.
- Qualifications: 2+ years in reception/host roles and excellent communication skills.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 36 - 43 £ per hour.
Our Front of House team is currently looking for an experienced Reception Supervisor to join the family. Service is always at the forefront so you need to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience extra special.
Your Rewards
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in Duck & Waffle or SUSHISAMBA® restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the Month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements
The Reception Supervisor is responsible for supervising and leading all aspects of the front of house host program. Working closely with the entire management team, the focus will be on staff training, development, scheduling and operational procedures ensuring all Host/Receptionists deliver attentive, courteous and efficient service to guests throughout their dining experience. The role is responsible for assisting the restaurant managers in all aspects of restaurant operation.
As a Reception Supervisor, we would love you to have:
- At least 2 years of Reception/Host experience in a fast-paced hospitality environment
- Availability to work evenings, weekends and most holidays
- Excellent written and verbal English language communication skills
- Promptly answer phones with appropriate scripting
- Greet guests and seat them at tables or in waiting areas
- Exceptional attention to detail
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
- Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant
- Ability to multi-task and follow directions
- Flexibility in scheduling is strongly preferred
Details
- Salary Up to £18 / Hour
- Schedule Full Time
- Experience Minimum 2 years of experience
- Location Duck & Waffle, Heron Tower, 110 Bishopsgate, London EC2N 4AY, UK
Reception Supervisor employer: SUSHISAMBA GROUP
Contact Detail:
SUSHISAMBA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Duck & Waffle and SUSHISAMBA®. Understanding their vibe and values will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be the face of the restaurant. Role-play common scenarios with friends or family to nail down your greeting and guest interaction skills. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and well-groomed for your interview. It shows that you take the role seriously and understand the importance of presentation in the industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and dynamic you are, just like the role requires. A warm tone can make a big difference in standing out.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality. We’re looking for someone with at least 2 years of Reception/Host experience, so be specific about what you’ve done and how it relates to this role.
Attention to Detail is Key: As a Reception Supervisor, attention to detail is crucial. Double-check your application for any typos or errors. A polished application reflects your professionalism and care for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at SUSHISAMBA GROUP
✨Know the Venue Inside Out
Before your interview, make sure you know everything about Duck & Waffle and SUSHISAMBA®. Familiarise yourself with their menus, atmosphere, and what makes them unique. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be the face of the restaurant. Prepare examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond for guests or resolved conflicts effectively.
✨Dress to Impress
First impressions matter! Dress professionally and ensure you look well-groomed. Since you'll be representing the restaurant, your appearance should reflect the high standards expected in a hospitality environment.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, like dealing with difficult guests or managing a busy front of house. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
