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- Tasks: Lead the floor team to deliver exceptional dining experiences and manage daily operations.
- Company: Join SUSHI SAMBA, a vibrant restaurant celebrating Japanese, Brazilian, and Peruvian cuisine.
- Benefits: Enjoy a competitive salary, 50% food discount, 28 days holiday, and employee rewards.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: 2+ years in a managerial role in a fast-paced fine dining environment.
- Other info: Opportunities for growth and development in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Your Role: The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience. Service is always at the forefront; it is essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- Employee discounts website
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Key Responsibilities:
- Lead the floor team during service to ensure seamless, efficient operations and exceptional guest experiences
- Act as a role model in delivering warm, attentive, and polished hospitality at all times
- Oversee daily service briefings, team allocations, and shift handovers
- Manage guest flow and table allocations to maximize both guest satisfaction and revenue
- Train, coach, and develop team members, fostering a high-performance culture and maintaining brand standards
- Resolve guest complaints swiftly and effectively, turning any negative into a positive
- Work closely with the kitchen and bar teams to ensure excellent communication and timing
- Ensure compliance with health, safety, and hygiene standards at all times
- Report on shift performance, including key insights on service, team, and guest feedback
- Collaborate with senior management on continuous improvement and innovation
Your Requirements:
- Experience of at least 2 years working in a Managerial role at a fine dining fast‑paced environment
- Experience supervising daily shift operations from various departments
- Experience supervising large teams
- Excellent English language communication skills are required
- Flexible availability, working any 5 days a week between Monday – Sunday
- Be deeply respectful of diversity and individuality
- Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
- Provide opportunities to grow alongside our ever‑evolving company
- Ability to maintain and set processes and standards
Your Restaurant: SUSHI SAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHI SAMBA is operated by Sushi Samba Group, which oversees locations in Las Vegas, London, Edinburgh, Abu Dhabi, Dubai, Riyadh, Doha, Bahrain & Singapore.
Floor Manager employer: SUSHISAMBA GROUP
Contact Detail:
SUSHISAMBA GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can experience the atmosphere and even chat with staff. It shows you're genuinely interested and helps you tailor your approach.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at industry events. They can give you insider tips about the team culture and what the management really values. Plus, a referral from someone inside can work wonders!
✨Tip Number 3
Show off your leadership skills during the interview! Share specific examples of how you've managed teams and resolved guest complaints in the past. Highlighting your ability to foster a high-performance culture will definitely catch their attention.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds and shows your commitment to joining their team.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, hospitality is all about making connections!
Tailor Your Experience: Make sure to highlight your relevant experience in fine dining and team management. We’re looking for someone who can lead with warmth and efficiency, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SUSHISAMBA GROUP
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at SUSHI SAMBA. Understand the key dishes and their cultural significance. This will not only impress the interviewers but also show your genuine interest in the restaurant's unique offerings.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can foster a high-performance culture.
✨Emphasise Guest Experience
Service is at the heart of this role, so be prepared to talk about how you’ve enhanced guest experiences in previous positions. Share specific stories where you turned a negative situation into a positive one, demonstrating your problem-solving skills and commitment to hospitality.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about how you would manage guest flow during peak times or train a new team member. Practising these scenarios can help you articulate your thought process clearly.
