THE ROLE
The Operations Manager owns the performance, standards and people of an area of up to eight stores, turning SushiDog's strategy into consistent day-to-day delivery: protecting the guest experience, driving commercial performance, and building teams that run to a standard, not to chance. Above all, this is a coaching role — you develop General Managers and their teams, raising capability as fast as the estate grows.
- Safety & Compliance: Food safety, H&S and audit standards upheld and actioned, always first, across every store in your area.
- Standards & Guest Experience: Consistent execution and a great guest experience in every store, with no soft weeks on Google, Leat or Mystery Diner scores.
- Commercial & EBITDA: Own your area P&L; drive sales and ATV to forecast and budget; control labour and COGS to budget through disciplined deployment, not cutting corners.
- People & Coaching: Develop General Managers and their teams; own PDPs, talent pipeline and succession planning. Own the people experience in your area.
- Collaboration: Work with the wider Ops team to share what works and drive new ideas across the estate.
- Openings & Growth: Support new store openings and embed standards from day one.
WHAT'S IN FOR YOU
- Free Gym membership
- Healthcare Support via Simply Health
- Extra holidays on top of the usual 28 days (Based on length of service)
- Extra holiday day on your birthday
- Paid Sabbatical month after 5 years of service
- Achievable Bonus Scheme
- Social company events
- Career progression
From a single kiosk in Westfield London to where we are today, Sushidog has always been about doing the simple things exceptionally well. We TAKE PRIDE in the quality of our food, the care we put into every detail, and the way we show up for our customers and each other. We communicate openly and honestly, rolling SushiDogs and freshly made Sushi Bowls and Salad Bowls, serving them fast, friendly, and without fuss. We believe the best results come when people THRIVE TOGETHER by learning, supporting one another, and growing as a team. We listen closely to feedback, stay curious, and focus on making small, meaningful improvements to get 1% BETTER every single day. Our mission is simple: to serve fulfilling food that makes people happy, just the way they like it.
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Operations Manager in City of Westminster employer: SushiDog Ltd
SushiDog Ltd is an excellent employer, offering a vibrant work culture in the heart of Westfield London where teamwork and communication thrive. With a strong focus on career progression and staff development, employees are encouraged to grow within the company while enjoying a fast-paced environment that prioritises exceptional customer experiences.
