At a Glance
- Tasks: Manage and optimise B2C ecommerce platforms for a premium beauty brand.
- Company: Join Susanne Kaufmann, a leader in luxury skincare with a focus on sustainability.
- Benefits: Hybrid working, competitive salary, and a chance to make an impact in ecommerce.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Be part of a dynamic team driving innovative ecommerce strategies and enhancing customer experiences.
- Qualifications: Experience in ecommerce, especially with Shopify, and strong analytical skills.
The predicted salary is between 40000 - 50000 € per year.
Role details
- Location: London
- Reporting to: Ecommerce Director
- Contract: Full time, 5 days per week
- Working pattern: Hybrid working supported, with a minimum of 3 days per week in the London office
About the role
This role is a maternity cover for approximately 12 months. The Ecommerce Manager is responsible for the day-to-day trading, optimisation and performance of Susanne Kaufmann’s B2C ecommerce platforms, ensuring a best-in-class customer experience and strong commercial outcomes across core markets. The focus is on hands-on trading, performance optimisation and cross-functional delivery, working closely with Marketing, CRM, Copy and Product teams under the direction of the Ecommerce Director.
Key responsibilities
- Ecommerce trading & performance
- Own the day-to-day management of the B2C ecommerce websites (German and English), including product uploads, launches and promotions.
- Deliver against B2C sales targets through effective trading, merchandising and optimisation.
- Monitor, analyse and report on sales, conversion, traffic and customer behaviour.
- Translate performance data into actionable insights to inform trading decisions and longer-term improvements.
- Proactively identify opportunities to drive revenue, conversion and AOV based on real-time data and market trends.
- Customer experience & UX optimisation
- Recommend and implement UX and design improvements to enhance the customer journey and conversion rates.
- Use analytics, user behaviour tools and customer insight to inform site improvements.
- Partner with Marketing and Creative teams to ensure site content aligns with brand campaigns, launches and tone of voice.
- Content, product & CRM collaboration
- Coordinate closely with Copywriters to ensure accurate, compelling and on-brand website copy.
- Partner with Product Development to ensure product pages reflect accurate product information, ingredients and usage guidance.
- Work closely with the CRM Manager to align ecommerce and CRM strategies, sharing insights to inform segmentation and targeting.
- Support on-site personalisation tools to deliver tailored content and customer experiences.
- Technical & platform management
- Provide functional oversight of the ecommerce platform (Shopify).
- Act as the primary day-to-day contact for the web development agency.
- Project manage web development initiatives from briefing through to testing and delivery, under the guidance of the Ecommerce Director.
- Provide technical oversight for B2B websites where required.
- Market awareness & continuous improvement
- Stay informed on ecommerce trends, tools and best practices.
- Bring forward ideas to improve performance, efficiency and customer engagement.
- Contribute to the ongoing evolution of the ecommerce operating model.
What we are looking for
- Experience & background
- Strong experience in an ecommerce or digital trading role.
- Proven hands-on experience managing B2C ecommerce websites.
- Strong experience with Shopify (essential).
- Experience working in a premium, beauty or consumer brand environment preferred.
- Skills & capabilities
- Strong commercial and analytical capability with a data-led mindset.
- Confident using ecommerce analytics and user behaviour tools (e.g. ContentSquare, Hotjar).
- Highly organised, detail-oriented and delivery-focused.
- Comfortable managing multiple stakeholders and priorities.
- Strong communication skills and a collaborative working style.
- Ways of working
- Hands-on, pragmatic and results-driven.
- Curious, proactive and comfortable operating in a fast-paced environment.
- Collaborative and open to challenge and continuous improvement.
- Aligned with Susanne Kaufmann’s premium brand standards, sustainability values and customer-first mindset.
Ecommerce Manager- maternity cover in London employer: Susanne Kaufmann
Susanne Kaufmann is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and collaboration thrive. With a strong focus on employee growth, we provide opportunities for professional development and hands-on experience in the fast-paced ecommerce sector. Our hybrid working model supports a healthy work-life balance, while our commitment to sustainability and premium brand standards ensures that you will be part of a meaningful mission that prioritises both customer experience and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager- maternity cover in London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Shopify or analytics tools, create a portfolio showcasing your achievements. This can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Stay updated on trends! Follow ecommerce blogs and join relevant forums. Being able to discuss the latest trends during interviews shows you’re passionate and knowledgeable about the industry.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to highlight how your experience aligns with our values and the role’s requirements.
We think you need these skills to ace Ecommerce Manager- maternity cover in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience with B2C ecommerce platforms, especially if you've worked with Shopify. We want to see how your skills align with our needs!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Share specific achievements and metrics that demonstrate your impact in previous roles. We love numbers that tell a story about your success!
Be Authentic:Let your personality shine through in your cover letter. We’re looking for someone who fits our collaborative and proactive culture, so don’t be afraid to show us who you are and why you’re passionate about ecommerce.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Susanne Kaufmann
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around B2C platforms and Shopify. Be ready to discuss your hands-on experience managing websites and how you've optimised performance in the past.
✨Data is Your Best Friend
Prepare to talk about how you've used data to drive decisions. Think of specific examples where you've analysed sales, conversion rates, or customer behaviour to improve outcomes. Show them you can turn numbers into actionable insights!
✨Collaboration is Key
This role involves working closely with various teams like Marketing and Product Development. Be ready to share examples of how you've successfully collaborated with different stakeholders to achieve common goals. Highlight your communication skills!
✨Stay Ahead of Trends
Show that you're not just reactive but proactive. Research current ecommerce trends and be prepared to discuss how you would apply them to enhance customer experience and drive revenue. Bring fresh ideas to the table!
