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- Tasks: Lead match day hospitality, ensuring top-notch service and guest satisfaction.
- Company: Join Verve People, a leading hospitality agency in Manchester.
- Benefits: Earn up to £16.00 an hour with weekly pay and ongoing training.
- Other info: Flexible roles with opportunities for promotion and a supportive team environment.
- Why this job: Be part of exciting events in fantastic stadia while developing your career.
- Qualifications: Previous management experience in hospitality and a passion for customer service.
The predicted salary is between 32000 - 40000 £ per year.
We are currently recruiting for customer focused match day hospitality managers for stadia in the Yorkshire region to support with their match day operations.
Verve People are a leading Hospitality Agency in Manchester. We specialise in providing trained and professional staff to some of the most exciting and popular venues and events. We work closely with our teams to ensure they’re happy, professional, and ready to develop their careers in hospitality and customer-facing roles.
Responsibilities
- Take charge and ownership of your designated hospitality area, which could include corporate hospitality boxes or the stadium restaurant.
- Organise the hospitality staff to ensure smooth and successful delivery of service, working with the kitchen team to manage food delivery, food safety and allergens.
- Represent both the client and Verve People in a professional and friendly manner, whilst delivering high levels of service to all guests.
- Ensure area is setup prior to guests arrival.
- Attend pre-match managers briefings.
- Conduct a comprehensive staff briefing prior to service, ensuring all staff are in correct uniform and standards are being met.
- Liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
- Have a thorough understanding of food and beverage packages and menus.
- Work in adherence with food allergens information and service procedures.
- Ensure that both bar and food staff are attentive to guests’ needs, working in a timely manner to minimise any wait times.
- Ensure all food and beverage products serviced are of the highest possible standard, well presented and with correct garnish.
- Maintain a safe and tidy working environment, with any defective equipment reported.
- Deal with customer and staff complaints effectively and efficiently.
- Accurately and thoroughly record all guest feedback.
- Ensure the area is fully cleaned with stock secured at the end of shift.
- Be flexible and adaptable to changes, working in different areas as necessary due to business demands or any reasonable request.
- Comply fully with all regulations relating to Health and Safety.
What do I need?
- Previous front of house management / supervisory experience is needed for the role, however, more important is your commitment to work hard and the ability to positively impact the customer experience!
- Excellent verbal communication skills.
- Being friendly yet professional.
- Good attention to detail and punctuality.
- Experience within a hospitality, catering or bar setting.
- Experience in managing a team.
- Organised and able to multi task.
- Hard working, polite, friendly & confident.
- Have a passion for and knowledge of all things hospitality.
What do I get in return?
- Pay up to £16.00 an hour.
- A friendly and supportive office team.
- Weekly pay.
- Ongoing training and development opportunities.
- Ability to work in and experience some fantastic stadia.
- Opportunities for promotion and progression.
Verve People are committed to being an Equal Opportunities employer, and do not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics.
Match Day Hospitality Manager in England employer: Susan Hamilton Group
Contact Detail:
Susan Hamilton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Hospitality Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in match day environments. They might know of openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If there are any local events or matches happening, consider volunteering or attending. It’s a great way to meet people and showcase your skills in action.
✨Tip Number 3
Be ready for the spotlight! Prepare for interviews by practising common questions related to hospitality management. Think about how you’d handle specific scenarios, like managing a busy service or dealing with customer complaints.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out. Let’s get you that match day role!
We think you need these skills to ace Match Day Hospitality Manager in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how your experiences have shaped your passion for delivering top-notch customer service. Share specific examples that highlight your commitment to making every guest's experience memorable.
Tailor Your Application: Make sure to customise your application for the Match Day Hospitality Manager role. We’re looking for someone who understands the unique challenges of match day operations, so mention any relevant experience you have in similar environments. This will help us see why you’re the perfect fit!
Be Professional Yet Friendly: Strike the right balance in your tone! While we appreciate a friendly approach, it’s important to maintain professionalism in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through – we want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Verve People. We can’t wait to hear from you!
How to prepare for a job interview at Susan Hamilton Group
✨Know Your Venue
Before the interview, do some research on the stadium and its hospitality offerings. Familiarise yourself with their food and beverage packages, as well as any unique features of the venue. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Match Day Hospitality Manager, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, handled conflicts, or improved service delivery. Highlighting these skills will demonstrate your capability to take charge.
✨Emphasise Customer Service
Customer experience is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific stories that illustrate your commitment to providing excellent service and how you handle complaints or feedback.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview, reflecting the hospitality industry standards. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself on match days.