At a Glance
- Tasks: Lead the newly refurbished Thatchers Hotel and ensure exceptional guest experiences.
- Company: Join Surya Hotels, a leading niche hotel group with a warm hospitality ethos.
- Benefits: Competitive salary, up to 40% bonus, discounts on stays, and career advancement opportunities.
- Other info: Dynamic environment with opportunities to shape your team's success and influence operations.
- Why this job: Make your mark in the hospitality industry while launching a new brand with IHG.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for guest satisfaction.
The predicted salary is between 50000 - 70000 € per year.
Are you an experienced Hotels & Hospitality General Manager with experience in leading the successful running of Accommodation, Restaurants, Bars, Meetings and Events? Are you ready for the challenge of launching our new Branding and partnership with IHG to the market - making your mark, gathering interest and intrigue?
Surya Hotels are recruiting for a Hotel General Manager to lead the newly refurbished Thatchers Hotel in Leatherhead, Surrey as she embarks on her journey to joining IHG's collection of VOCO hotels. Leading our team through this exciting time, as we join the Voco family, embed values and procedures whilst always ensuring guests receive a warm and sincere welcome, have a thoroughly enjoyable stay and we also deliver on our values; 'Ownership with personality'.
You will be adept at demonstrating a hospitality first ethos, delivering fantastic food, events and fabulously relaxing and inviting stays. You lead from the front. Thatcher’s Hotel - Leatherhead, is a charming Tudor style property set in the heart of the glorious Surrey countryside. With over 80 rooms, all recently refurbished.
To be successful as our Hotel General Manager you need:
- Management Experience in a 4 * 50+ bedroom hotel
- Phenomenal experience leading Restaurant & Hotel teams - delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Insight into local market, specifically aware of opportunities and ways to increase F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your teams - from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability.
Our ideal Hotel General Manager:
- Must have experience within a similar hotel role with site and P&L responsibility. Experience within IHG brand, although not essential, is distinctly advantageous
- Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
- Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
- Commercially astute to monitor and analyse trends and identify opportunities
- Flexible in approach and a ‘Can do, will achieve’ attitude
We offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance with 24hr GP
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them or savings 'pots' along with access to financial wellbeing webinars
- Supermarket & retail discounts!
- Parking on site
If the above sounds like an ideal fit for you, please get in touch! We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.
Operations Manager in Surrey employer: Surya Hotels
Surya Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As the Hotel General Manager at Thatchers Hotel in Leatherhead, you will lead a dedicated team through an exciting transition to the IHG Voco brand, while enjoying competitive salaries, generous bonuses, and extensive benefits including discounts on hotel stays and meals. With a focus on delivering outstanding guest experiences and a commitment to your professional advancement, Surya Hotels provides a rewarding environment for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to former colleagues or mentors. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've delighted guests or turned around a challenging situation. Remember, they want someone who can lead with warmth and authenticity.
✨Tip Number 3
Research the company! Dive deep into Surya Hotels and their values. Understand their approach to hospitality and think about how you can contribute to their mission. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Surya Hotels family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Operations Manager in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how it drives your work.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management, especially in leading teams and enhancing guest experiences. We love seeing how your background aligns with our values and the role!
Be Specific with Achievements:Use specific examples to demonstrate your successes in previous roles. Whether it’s improving occupancy rates or delivering exceptional events, we want to know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thatchers Hotel!
How to prepare for a job interview at Surya Hotels
✨Know Your Stuff
Before the interview, dive deep into Surya Hotels and their new partnership with IHG. Understand their values, especially 'Ownership with personality', and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in a hospitality setting. Highlight your ability to inspire and motivate staff across different departments, like restaurants and housekeeping. Use metrics to back up your success stories, such as improved guest satisfaction scores or increased occupancy rates.
✨Market Insight is Key
Research the local market in Leatherhead and be prepared to discuss opportunities for increasing F&B footfall. Show that you understand the competitive landscape and can bring fresh ideas to the table. This will demonstrate your commercial acumen and readiness to drive results.
✨Emphasise Your Hands-On Approach
Talk about your hands-on management style and how it has helped you see the bigger picture. Share instances where you've been involved in day-to-day operations while also focusing on strategic goals. This balance is crucial for a role like Hotel General Manager.
