At a Glance
- Tasks: Join our hotel reception team and create unforgettable guest experiences.
- Company: Be part of The Mill Hotel, a vibrant member of Surya Hotels.
- Benefits: Enjoy flexible hours, discounts, and access to your wages as you earn.
- Other info: Opportunities for growth with development programmes and internal promotions.
- Why this job: Kickstart your hospitality career in a supportive and dynamic environment.
- Qualifications: Previous hotel reception experience and great communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Mill Hotel, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our Ownership with Personality values.
As a Hotel Receptionist you will be at the heart of our guest experience, supporting the smooth operation of a busy 62 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.
Hotel Receptionist Duties:- Taking reservations
- Dealing with guests’ enquiries and assistance
- Check‑ins and check‑outs
- Taking payments and maintaining confidentiality of guest information
- Answering calls and emails and ensuring a high level of customer service at all times
- Upselling hotel services such as room upgrades and dining
- Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly
In return we offer:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK
- Development programmes to support you grow into a Hospitality Superstar with clear progression pathways, internal promotions and access to apprenticeships
- Bike to work scheme/Bus saving scheme
- Flexible working hours
- Inclusion to tronc scheme – tips!!
- Free on-site parking – site dependent
- AE Pension
- Company events
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
Receptionist in Sudbury employer: Surya Hotels
At The Mill Hotel, part of Surya Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive in their hospitality careers. With exceptional benefits such as flexible working hours, access to development programmes, and generous discounts across our hotels and bars, we ensure our team members feel valued and supported. Join us in creating memorable guest experiences while enjoying the unique advantages of working in a dynamic hotel environment in East Anglia.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sudbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Surya Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Surya Hotels
Don't be shy about reaching out to Surya Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Sudbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Surya Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Surya Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
