This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Duke's Head Hotel, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 80 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.
As a Hotel Receptionist duties will include:
- Taking reservations
- Dealing with guests’ enquiries and assistance
- Check-ins and check-outs
- Taking payments and maintaining confidentiality of guest information
- answering calls and emails and ensuring a high level of customer service at all times
- Upselling hotel services such as room upgrades and dining
- Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly
In return we offer:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK
- Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
- Bike to work scheme/Bus saving scheme
- Flexible working hours
- Inclusion to tronc scheme – tips!!
- Free on-site parking – site dependent
- AE Pension
- Company events
