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For Companies At a Glance
- Tasks: Ensure guest safety, manage check-ins, and maintain a calm atmosphere during night shifts.
- Company: Join a family-run hotel group with a focus on community and hospitality.
- Benefits: Access to employee support, flexible hours, discounted meals, and career development opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests every night.
- Qualifications: Experience in hospitality and excellent customer service skills are preferred.
- Other info: Enjoy a vibrant local area with shopping, parks, and festivals just minutes away.
The predicted salary is between 20000 - 30000 ÂŁ per year.
We are seeking an enthusiastic, calm under pressure team to be our next Night Porter, usually working a 4 on 4 off pattern of night shifts. In a new era in hospitality, make your mark and really drive it forwards, embracing our âOwnership with Personalityâ values.
Responsibilities
- Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property - check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
- Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
- Attend to any incidents throughout night service - responsible for checks and attendance in the event of emergency services attendance.
Experience and skills for the role
- Experience of Night Working (preferred)
- Superb Customer Service skills - gained on a reception desk or similar is highly advantageous.
- Minimum 1 year Hospitality experience preferred.
- Experience of presenting an environment that exceeds our Guest expectations.
- Excellent punctuality and attention to detail.
What we can offer you
- Access to Employee Assistance Programme â helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream (formerly WageStream) â we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounted meals & stays across all of the group's hotels around the UK.
- A development programme to continue your rise to becoming a âHospitality Superstarâ - We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme.
- Flexible working hours.
- Inclusion in tronc scheme.
About the area and hotel
With the historic town centre just a few minutes stroll away, there is easy access to top Bury St Edmunds shopping, stunning parks and annual festivals. There really is so much to do in the local area! Inside our stylish and modern rooms, youâll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price. Our hotel also provides the perfect backdrop for any occasion from weddings to birthday parties to business meetings and more⌠a bite to eat on our outdoor terrace or relax in our remodeled Barley & Graze restaurant and bar with a cocktail before retiring to your spacious room. Our welcoming team ensure a stay with us is as effortless as it is enjoyable.
With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the person weâre looking for! You will be an integral part of our hotel family, aspiring to exceed our guests' needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
Company
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Weâre a diverse and dynamic Group, come join the family!
Night Porter employer: Surya Hotels
Contact Detail:
Surya Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Night Porter
â¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
â¨Tip Number 2
Show off your personality! When you get that interview, let your calm and friendly nature shine through. Remember, theyâre looking for someone who embodies their âOwnership with Personalityâ values, so be yourself!
â¨Tip Number 3
Prepare for the night shift! Familiarise yourself with common night-time scenarios in hospitality. Think about how youâd handle guest queries or emergencies, and be ready to share your thoughts during the interview.
â¨Tip Number 4
Apply directly through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in being part of our hotel family. Donât miss out on this opportunity!
We think you need these skills to ace Night Porter
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to express your enthusiasm for the role and how you align with our âOwnership with Personalityâ values.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. Weâre looking for someone who can exceed guest expectations, so share specific examples of how you've done this in the past!
Be Detail-Oriented: Attention to detail is key for a Night Porter. In your application, mention any experiences where your meticulous nature made a difference, whether it was in safety checks or ensuring a smooth guest experience.
Apply Through Our Website: We encourage you to apply directly through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our hotel family!
How to prepare for a job interview at Surya Hotels
â¨Know the Night Porter Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like guest check-ins, safety protocols, and maintaining quiet areas. This will show that you're genuinely interested in the role and ready to take ownership.
â¨Showcase Your Customer Service Skills
Since superb customer service is key for this position, prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations calmly and effectively, as this will resonate well with the interviewers.
â¨Demonstrate Your Attention to Detail
As a Night Porter, attention to detail is crucial. Be ready to discuss how you've ensured safety and security in previous roles. You might want to mention specific instances where your meticulous nature helped prevent issues or enhanced guest satisfaction.
â¨Embrace the Company Values
Familiarise yourself with the companyâs âOwnership with Personalityâ values. During the interview, reflect on how your personal values align with theirs. This connection can help you stand out as a candidate who not only fits the role but also the company culture.
