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- Tasks: Assist in lunch and dinner services, providing excellent customer service and support in the kitchen.
- Company: Join Dragonfly Hotels, known for delivering comfort and efficient service across East England.
- Benefits: Enjoy flexible hours, discounts on meals and stays, and access to a development programme.
- Why this job: Kickstart your hospitality career in a vibrant environment with opportunities for growth and learning.
- Qualifications: A positive attitude, eagerness to learn about food and drink, and great communication skills are essential.
- Other info: Flexible shifts available, including weekends and bank holidays; perfect for students!
This is a great opportunity to take the first steps in your hospitality career and work as part of the Food & Beverage Team for lunch and dinner services at Dragonfly Hotels, reporting to and working with the hotels management team to maximise guest experience.
This is a role with a difference - using both your customer service skills and cooking skills - you are a versatile team member who likes variety in your role. Whilst our kitchen team provides full food service to our residents, preparing and serving 3 meals per day, as part of our team you will embrace our ‘Ownership with Personality’ values - supporting both FOH and BOH.
Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.
To be a successful part of our food & beverage, lunch and dinner service teams you will need:
- A positive, can-do attitude towards all customers and other team members.
- A thirst for knowledge toward learning all things food and drink related, learning about spirits, wines, cocktails and the “perfect serve” to each customer.
- A willingness to learn about different food styles and service, learn the menus and understand how to explain each dish to customers.
- A great communicator that enjoys interacting with customers in a lively, fast-paced environment.
What we can offer you:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Retail and supermarket discounts.
- Discounted meals & stays across all of the group's hotels around the UK - up to 50% off!
- A development programme to continue your rise to becoming a “Hospitality Superstar” - we love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme.
- Flexible working hours - we’re particularly seeking lunch and dinner service cover in these roles.
In return we ask for:
- Great service to guests and residents.
- Meet all site standards of service & work within the team leading to a great guest experience.
- Have/develop a good understanding of the restaurant environment.
- Opening and closing shifts with colleagues, which will include weekends & bank holidays on a pro-rata basis.
- A willingness to continue your development with both in-house and external training sessions.
As a Company within Flying Trade Group's family of businesses, we own and run 13 hotels and bars throughout East Anglia and Surrey. We’re a diverse and dynamic Group, come join us!
Lunch and Dinner Service Assistants- FOH & BOH employer: Surya Hotels
Contact Detail:
Surya Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lunch and Dinner Service Assistants- FOH & BOH
✨Tip Number 1
Familiarise yourself with the Dragonfly Hotels' philosophy of 'economy with excellence'. Understanding their approach to service will help you align your responses during any interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of food and drink, especially spirits, wines, and cocktails. Being able to discuss these topics confidently can set you apart from other candidates and demonstrate your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills in lively environments. Since the role involves interacting with customers in a fast-paced setting, showcasing your ability to engage and connect with people will be crucial during any assessments.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially for lunch and dinner shifts. Showing that you can accommodate the needs of the business will make you a more attractive candidate.
We think you need these skills to ace Lunch and Dinner Service Assistants- FOH & BOH
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the expectations for the Lunch and Dinner Service Assistants role. Highlight your customer service and cooking skills in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality, particularly in food and beverage service. Emphasise any roles where you demonstrated a positive attitude and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn about food and drink, and how you can contribute to enhancing guest experiences.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Surya Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you want to work in food and beverage, and share any relevant experiences that highlight your passion for providing excellent customer service.
✨Demonstrate Your Communication Skills
As a Lunch and Dinner Service Assistant, you'll need to interact with customers regularly. Practice clear and friendly communication during the interview. You might even role-play a scenario where you explain a dish to a customer to showcase your skills.
✨Be Ready to Discuss Food and Drink Knowledge
Familiarise yourself with basic food and drink concepts, including different cuisines and types of beverages. Be prepared to discuss your willingness to learn more about these topics, as this will show your commitment to the role and the company’s values.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to various roles, whether in the front of house (FOH) or back of house (BOH). Share examples from past experiences where you successfully collaborated with others to achieve a common goal.
