At a Glance
- Tasks: Lead the newly refurbished Thatchers Hotel and ensure exceptional guest experiences.
- Company: Surya Hotels, a leading niche hotel group with a warm hospitality ethos.
- Benefits: Competitive salary, up to 40% bonus, discounts on stays, and flexible working hours.
- Other info: Opportunity for career advancement and access to professional development programmes.
- Why this job: Shape the future of a charming hotel while joining the prestigious IHG family.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 50000 - 70000 € per year.
Are you an experienced Hotels & Hospitality General Manager with experience in leading the successful running of Accommodation, Restaurants, Bars, Meetings and Events? Are you ready for the challenge of launching our new Branding and partnership with IHG to the market - making your mark, gathering interest and intrigue?
Surya Hotels are recruiting for a Hotel General Manager to lead the newly refurbished Thatchers Hotel, in Leatherhead, Surrey as she embarks on her journey to joining IHG's collection of VOCO hotels. Leading our team through this exciting time, as we join the Voco family, embed values and procedures whilst always ensuring guests receive a warm and sincere welcome, have a thoroughly enjoyable stay and we also deliver on our values; 'Ownership with personality'. You will be adept at demonstrating a hospitality first ethos, delivering fantastic food, events and fabulously relaxing and inviting stays. You lead from the front.
Thatchers Hotel- Leatherhead, is a charming Tudor style property set in the heart of the glorious Surrey countryside. With over 80 rooms, all recently refurbished.
To be successful as our Hotel General Manager you need:
- Management Experience in a 4 * 50+ bedroom hotel
- Phenomenal experience leading Restaurant & Hotel teams - delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Insight into local market, specifically aware of opportunities and ways to increase F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your teams - from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability.
Our ideal Hotel General Manager:
- Must have experience within a similar hotel role with site and P&L responsibility
- Experience within IHG brand, although not essential, is distinctly advantageous
- Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
- Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
- Commercially astute to monitor and analyse trends and identify opportunities
- Flexible in approach and a Can do, will achieve attitude
We offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance with 24hr GP
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them or savings 'pots' along with access to financial wellbeing webinars
- Supermarket & retail discounts!
- Parking on site
If the above sounds like an ideal fit for you, please get in touch! We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
Surya Hotels is one of the UK's leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK's most idyllic settings, from historic Suffolk and Norfolk towns, Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a best in class ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our See-you-again-soon Goodbye.
Hotel General Manager in Leatherhead employer: Surya Hotels
Surya Hotels is an exceptional employer, offering a vibrant work culture that prioritises hospitality excellence and employee development. As the Hotel General Manager at Thatchers Hotel in Leatherhead, you will lead a dedicated team through an exciting transition to the IHG Voco brand, with ample opportunities for career advancement, competitive salaries, and generous benefits including significant discounts on hotel stays and meals. Join us in creating memorable experiences in a charming Tudor-style property set in the beautiful Surrey countryside, where your leadership will directly impact guest satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager in Leatherhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've delighted guests or turned a challenging situation into a positive experience. Remember, they want someone who embodies their values of 'Ownership with personality'.
✨Tip Number 3
Research is key! Dive deep into Surya Hotels and the IHG brand. Understand their ethos, recent developments, and what makes them tick. This knowledge will not only impress in interviews but also help you tailor your approach to fit their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Surya Hotels family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Hotel General Manager in Leatherhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you truly care about making every stay special!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your management experience in hotels, especially in areas like F&B and guest services. We’re looking for someone who can lead our team with personality, so don’t be shy about showcasing your unique style!
Quantify Your Achievements:Use numbers to back up your successes! Whether it’s improving occupancy rates or increasing guest satisfaction scores, we love to see concrete examples of how you’ve made a difference in previous roles. It helps us understand the impact you could have at Thatchers Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our hospitality family at Surya Hotels!
How to prepare for a job interview at Surya Hotels
✨Know Your Stuff
Before the interview, dive deep into Surya Hotels and their new partnership with IHG. Understand their values, especially 'Ownership with personality', and be ready to discuss how you can embody this ethos in your role as Hotel General Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where you motivated staff across different departments, like restaurants and housekeeping, to enhance guest experiences and drive occupancy.
✨Be Numbers Savvy
Brush up on your financial acumen! Be ready to discuss how you've managed P&L statements, driven ARR, and improved stock control in past positions. This will show that you can handle the numerical side of running a hotel effectively.
✨Local Market Insight
Research the local market in Leatherhead and surrounding areas. Be prepared to share ideas on how to increase food and beverage footfall, and demonstrate your understanding of local trends that could benefit Thatchers Hotel.
