At a Glance
- Tasks: Lead a newly refurbished hotel, ensuring exceptional guest experiences and team motivation.
- Company: Surya Hotels, a leading niche hotel group with a focus on hospitality excellence.
- Benefits: Competitive salary, bonuses, discounts, flexible working, and career advancement opportunities.
- Other info: Opportunity to influence every aspect of the hotel and develop your career.
- Why this job: Join a dynamic team and shape the future of a charming hotel in beautiful Surrey.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 50000 - 70000 £ per year.
Are you an experienced Hotels & Hospitality General Manager with experience in leading the successful running of accommodation, restaurants, bars, meetings and events? Are you ready for the challenge of launching our new branding and partnership with IHG to the market—making your mark, gathering interest and intrigue?
Surya Hotels are recruiting for a Hotel General Manager to lead the newly refurbished Thatchers Hotel in Leatherhead, Surrey as she embarks on her journey to join IHG's collection of Voco hotels. Leading our team through this exciting time, as we join the Voco family, embed values and procedures whilst always ensuring guests receive a warm and sincere welcome, have a thoroughly enjoyable stay and we also deliver on our values: “Ownership with personality”. You will be adept at demonstrating a hospitality first ethos, delivering fantastic food, events and fabulously relaxing and inviting stays. You lead from the front.
Thatcher’s Hotel—Leatherhead—is a charming Tudor style property set in the heart of the glorious Surrey countryside. With over 80 rooms, all recently refurbished.
Qualifications- Management Experience in a 4* 50+ bedroom hotel
- Phenomenal experience leading Restaurant & Hotel teams—delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Insight into local market, specifically aware of opportunities and ways to increase F&B footfall
- Ability to lead and inspire teams across a number of divisions, e.g., Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your teams—from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
- Managers are managed against the Hotel P&L, guest feedback, ARR, occupancy levels, audits and team stability
- Must have experience within a similar hotel role with site and P&L responsibility
- Experience within IHG brand, although not essential, is distinctly advantageous
- Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
- Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
- Commercially astute to monitor and analyse trends and identify opportunities
- Flexible in approach and a “Can do, will achieve” attitude
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme— to access support 24/7— free and confidential—for you and your family
- Life Assurance with 24hr GP
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals throughout the Group—up to 50% off!
- Ability to stream your wages as you earn them or savings “pots” along with access to financial wellbeing webinars
- Supermarket & retail discounts
- Parking on site
- Compensation: To be discussed
If the above sounds like an ideal fit for you, please get in touch! We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a best in class ethos to exceed our guests expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our See-you-again-soon Goodbye.
Hotel General Manager employer: Surya Hotels
Surya Hotels is an exceptional employer, offering a vibrant work culture where you can truly make your mark as the Hotel General Manager at the newly refurbished Thatchers Hotel in Leatherhead. With a competitive salary and bonuses, increasing annual leave, and a commitment to employee growth through recognised qualifications, you will thrive in an environment that values your contributions and fosters team spirit. Enjoy unique benefits such as significant discounts on hotel stays and meals, alongside a supportive Employee Assistance Programme, all while being part of a rapidly expanding hotel group dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at interviews or networking events, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles.
✨Tip Number 3
Research the company! Before any interview, dive deep into Surya Hotels and their values. Understand their mission and how they operate, especially as they join the IHG family. This will help you tailor your responses and show you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t just apply—engage! Use our website to apply directly and follow up with a friendly email expressing your enthusiasm. This shows initiative and keeps you on their radar. Plus, it’s a great way to demonstrate your commitment to joining the Surya Hotels family!
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests and teams alike.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management, especially in leading teams and enhancing guest experiences. We’re looking for someone who can demonstrate their ability to drive standards and improve operations, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, we’re busy too, so make it easy for us to see why you’re the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thatchers Hotel. We can’t wait to hear from you!
How to prepare for a job interview at Surya Hotels
✨Know Your Hotel Inside Out
Before the interview, make sure you research Thatchers Hotel and its recent refurbishments. Familiarise yourself with the local market and IHG's Voco brand. This will help you demonstrate your understanding of the hotel’s unique offerings and how you can enhance guest experiences.
✨Showcase Your Leadership Style
Prepare to discuss your management approach and how you inspire teams across various departments. Share specific examples of how you've motivated staff in the past, especially in high-pressure situations, to ensure a warm and welcoming atmosphere for guests.
✨Be Ready with Numbers
Brush up on your financial acumen! Be prepared to talk about how you've driven occupancy rates, average room revenue (ARR), and managed P&L in previous roles. Highlight any strategies you've implemented that led to increased profitability or improved guest satisfaction.
✨Emphasise Your Hospitality Ethos
Make it clear that you embody a hospitality-first mindset. Discuss how you prioritise guest experience and share anecdotes that illustrate your commitment to delivering exceptional service. This aligns perfectly with Surya Hotels' values of 'Ownership with personality'.
