At a Glance
- Tasks: Lead the newly refurbished Thatchers Hotel and ensure exceptional guest experiences.
- Company: Surya Hotels, a leading niche hotel group with a warm hospitality ethos.
- Benefits: Competitive salary, up to 40% bonus, discounts on stays, and flexible working hours.
- Other info: Opportunity for career advancement and professional development in a dynamic environment.
- Why this job: Shape the future of a charming hotel while joining the prestigious IHG family.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 50000 - 70000 € per year.
Are you an experienced Hotels & Hospitality General Manager with experience in leading the successful running of Accommodation, Restaurants, Bars, Meetings and Events? Are you ready for the challenge of launching our new Branding and partnership with IHG to the market - making your mark, gathering interest and intrigue?
Surya Hotels are recruiting for a Hotel General Manager to lead the newly refurbished Thatchers Hotel, in Leatherhead, Surrey as she embarks on her journey to joining IHG's collection of VOCO hotels. Leading our team through this exciting time, as we join the Voco family, embed values and procedures whilst always ensuring guests receive a warm and sincere welcome, have a thoroughly enjoyable stay and we also deliver on our values; 'Ownership with personality'. You will be adept at demonstrating a hospitality first ethos, delivering fantastic food, events and fabulously relaxing and inviting stays. You lead from the front.
Thatchers Hotel- Leatherhead, is a charming Tudor style property set in the heart of the glorious Surrey countryside. With over 80 rooms, all recently refurbished.
To be successful as our Hotel General Manager you need:
- Management Experience in a 4 * 50+ bedroom hotel
- Phenomenal experience leading Restaurant & Hotel teams - delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Insight into local market, specifically aware of opportunities and ways to increase F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your teams - from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability.
Our ideal Hotel General Manager:
- Must have experience within a similar hotel role with site and P&L responsibility
- Experience within IHG brand, although not essential, is distinctly advantageous
- Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
- Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
- Commercially astute to monitor and analyse trends and identify opportunities
- Flexible in approach and a Can do, will achieve attitude
We offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance with 24hr GP
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them or savings 'pots' along with access to financial wellbeing webinars
- Supermarket & retail discounts!
- Parking on site
If the above sounds like an ideal fit for you, please get in touch! We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
Surya Hotels is one of the UK's leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK's most idyllic settings, from historic Suffolk and Norfolk towns, Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a best in class ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our See-you-again-soon Goodbye.
Hotel General Manager in Guildford employer: Surya Hotels
Surya Hotels is an exceptional employer, offering a vibrant work culture that prioritises hospitality and employee development. As the Hotel General Manager at Thatchers Hotel in Leatherhead, you will lead a dedicated team through an exciting transition to the IHG Voco brand, with ample opportunities for career advancement and a competitive salary package that includes bonuses, discounts, and support programmes. Join us in creating memorable experiences in a charming Tudor-style property set in the beautiful Surrey countryside, where your leadership will directly impact guest satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend hospitality events, and join relevant online groups. The more people you know, the better your chances of landing that Hotel General Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you've made a difference in previous roles – they want to see the real you!
✨Tip Number 3
Research the company! Before any interview, dive deep into Surya Hotels and their values. Understand their mission and how you can contribute to their journey with IHG. This will show you're genuinely interested and ready to lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Surya Hotels family right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel General Manager in Guildford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests and teams alike.
Tailor Your Experience:Make sure to highlight your relevant experience in hotels and hospitality. We’re looking for someone who can lead a team and enhance guest experiences, so be specific about your achievements in similar roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Thatchers Hotel!
How to prepare for a job interview at Surya Hotels
✨Know Your Stuff
Before the interview, dive deep into Surya Hotels and their new partnership with IHG. Understand their values, especially 'Ownership with personality', and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Hotel General Manager, you’ll need to inspire your team. Prepare examples of how you've successfully led diverse teams in the past, particularly in high-pressure environments. Highlight your ability to motivate staff and enhance guest experiences.
✨Crunch Those Numbers
Be ready to discuss your experience with P&L management and how you've driven occupancy and revenue in previous roles. Bring specific examples of how you've improved financial performance and what strategies you implemented to achieve those results.
✨Emphasise Your Local Insight
Understanding the local market is crucial for increasing F&B footfall. Research Leatherhead and its hospitality landscape. Be prepared to share ideas on how you can attract more guests and enhance their experience at Thatchers Hotel.
