At a Glance
- Tasks: Be the friendly face of our hotel, handling check-ins and guest inquiries.
- Company: Join the welcoming team at The Hogs Back Hotel & Spa.
- Benefits: Flexible hours, competitive pay, and a chance to enhance your customer service skills.
- Other info: Perfect for students or anyone seeking flexible work in a vibrant environment.
- Why this job: Make guests feel at home while gaining valuable experience in hospitality.
- Qualifications: Strong customer service skills and familiarity with hotel systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Hogs Back Hotel & Spa in Runfold near Guildford is seeking a friendly Hotel Receptionist to join our on-site team.
You will be the first point of contact for guests, handling reservations, check-ins, and guest inquiries with a calm and professional manner.
We value strong customer service, attention to detail, and good knowledge of hotel reservation systems and MS Office.
You will upsell services and work closely with housekeeping to ensure a seamless guest experience.
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Guest Experience Front Desk Specialist (Flexible Hours) employer: Surya Hotels
Surya Hotels is an excellent employer, offering a supportive work culture that values flexibility and employee growth. As a Room Attendant at Thatcher's Hotel in Guildford, you will enjoy increasing annual leave, discounts across our UK hotels, and the opportunity to be part of a diverse team committed to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Front Desk Specialist (Flexible Hours)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Surya Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Surya Hotels
Don't be shy about reaching out to Surya Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Front Desk Specialist (Flexible Hours)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Surya Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Surya Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
