Foh Team Leader

This is a great opportunity to take on the next steps in your hospitality career and guide a dynamic Front of House team with Surya Hotels, working with the hotels management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our 'Ownership with Personality' values.

The Dragonfly Colchester hotel offers a relaxing and comfortable place to stay whether travelling for business or leisure. With Colchester's historic City Centre just a few minutes away and the beautiful Essex countryside close by, it's the ideal base from which to explore the local area.

Inside the Dragonfly Hotel in Colchester, you'll find every amenity that's required for our guests to feel like it's a home from home in one of our 50 rooms, such as free WiFi, 43" flat screen TVs, ironing tea and coffee making facilities and gloriously welcoming Hypnos beds. Our family hotel offers a personalized experience at an extremely affordable price.

To be a successful part of our Front of House team as a Team Leader — working across Reception, Bar, and Restaurant — you will need to confidently handle a wide range of guest-facing duties. This includes welcoming guests and managing check-ins and check-outs at Reception, as well as taking orders, preparing drinks, and delivering table service in our Restaurant and Bar.

To thrive as a Front of House Team Leader you will bring:

• A positive, can-do approach and genuine passion for delivering great customer service.
• Confidence using systems, including tills, taking guest orders and completing check-ins and check-outs.
• Strong communication skills and the ability to engage with guests in a lively, fast-paced environment.
• Proven experience in a hospitality Front of House setting; previous leadership experience is an advantage.
• Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent.
• A willingness to continue your development with both in-house and external training sessions.

Now you know what we are looking for in a Front of House Team Leader, below is what we offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them or save as you earn too.
• Discounts up to 50% on meals and stays across the whole group around the UK.
• Development programmes to support you grow into a 'Hospitality Superstar' with clear progression pathways, internal promotions and apprenticeships.
• Bike to work Bus saving scheme.
• Flexible working hours.
• Increasing annual leave.
• Retail and supermarket discounts.
• Inclusion in Tronc – TIPS.
• Free on-site parking – site dependent.
• AE Pension.
• Company events.

As a Company within Flying Trade Group's family of businesses, we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us.