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- Tasks: Ensure guest safety, manage check-ins, and maintain a calm hotel environment during night shifts.
- Company: Join a dynamic hotel group with a focus on hospitality and community.
- Benefits: Flexible hours, discounts on meals and stays, and access to employee support programmes.
- Why this job: Be part of a team that values personality and ownership in delivering exceptional guest experiences.
- Qualifications: Experience in hospitality and superb customer service skills are preferred.
- Other info: Great opportunities for career advancement and professional development.
The predicted salary is between 1200 - 1600 £ per month.
We are seeking enthusiastic, calm under pressure, team to be our next Night Porter, part of our Hotel Reception team, usually working a 4 on 4 off pattern of night shifts. In a new era in hospitality, make your mark and really drive it forwards, embracing our Ownership with Personality values.
Your Night Porter responsibilities will include:
- Adopt a security and safety conscious attitude.
- Ensure guest safety and satisfaction and safety of Hotel property - check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
- Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
- Attend to any incidents throughout night service - responsible for checks and attendance in the event of emergency services attendance.
Experience and skills for our Night Porter role:
- Experience of Night Working (preferred).
- Superb Customer Service skills - gained on a reception desk or similar is highly advantageous.
- Minimum 1 year Hospitality experience preferred.
- Experience of presenting an environment that exceeds our Guest expectations.
- Excellent punctuality and attention to detail.
With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the Night Porter we're looking for.
You will be an integral part of our hotel family, aspiring to exceed our guests' needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
What we offer you:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or add to a savings pot.
- Retail and supermarket discounts.
- Discounted meals and stays across all of the group's hotels around the UK - up to 50% off.
- A development programme to continue your rise to becoming a Hospitality Superstar - We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme.
- Parking where available.
- Discounted bus fare scheme.
- Flexible working hours.
- Increasing annual leave.
As a Company within Flying Trade Group's family of businesses we own and run 14 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, it's a fantastic place to advance your career, come join us.
Night Porter in East End employer: Surya Hotels
Contact Detail:
Surya Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in East End
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your enthusiasm shine through. Remember, they’re looking for someone who embodies their 'Ownership with Personality' values, so be yourself and show them what makes you unique.
✨Tip Number 3
Prepare for those night shifts! Familiarise yourself with common night-time scenarios in hospitality. Think about how you'd handle guest queries or emergencies. This will not only boost your confidence but also impress the hiring team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our hotel family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter in East End
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you align with our 'Ownership with Personality' values.
Highlight Relevant Experience: Make sure to emphasise any previous experience in hospitality or customer service. We’re looking for someone who can keep our guests safe and satisfied, so share specific examples of how you've done this in the past!
Be Detail-Oriented: Attention to detail is key for a Night Porter. In your application, mention how you’ve successfully managed tasks like checklists or audits before. This shows us you can handle the responsibilities that come with the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Surya Hotels
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Porter responsibilities. Familiarise yourself with tasks like guest check-ins, safety protocols, and maintaining quiet areas. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since superb customer service is key for this position, prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations calmly and effectively, as this will resonate well with the interviewers.
✨Emphasise Your Attention to Detail
The Night Porter role requires a keen eye for detail, especially when it comes to safety checks and maintaining hotel standards. Be ready to discuss how you've ensured safety and quality in previous roles, and how you plan to uphold these standards in their hotel.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, opportunities for growth, or how they embody their 'Ownership with Personality' values. This shows you're genuinely interested in being part of their hotel family.
