At a Glance
- Tasks: Ensure guest safety, provide outstanding service, and maintain hotel property during night shifts.
- Company: Join a dynamic hospitality group with 15 hotels and bars across East Anglia and Surrey.
- Benefits: Enjoy flexible shifts, competitive pay, discounts, and career development opportunities.
- Other info: Own transport required for this roaming position across multiple sites.
- Why this job: Thrive in a unique role where no two nights are the same and make a real impact.
- Qualifications: Customer service experience and a calm attitude under pressure are preferred.
The predicted salary is between 18900 - 23100 £ per year.
We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same. In a new era in hospitality, make your mark and really drive it forwards, embracing our‘Ownership with Personality’ values.
The Dragonfly Hotel, Colchester, offers a welcoming and comfortable stay for both business and leisure guests. Located close to Colchester's historic city centre and the beautiful Essex countryside, we pride ourselves on delivering great hospitality, excellent food and outstanding customer service.
Experience and skills for our Night Porter role:
- Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
- Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
- Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
- Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.
* The Company will arrange a DBS check for the successful candidate. Employment cannot commence until a satisfactory DBS clearance has been received.
What we offer you:
- Increasing annual leave – up to 33 days!
- Flexible working hours
- Up to 50% off meals and stays across our UK hotels
- On site parking - where available
- 24/7 Employee Assistance Programme – support whenever you need it
- Stream access – draw or save your wages as you earn!
- Development programmes to help you rise into a true 'Hospitality Superstar'
- Apprenticeships, training and internal promotion opportunities
- Bike to work scheme
- Retail and supermarket discounts
- AE Pension
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
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Night Porter in Colchester employer: Surya Hotels
At The Dragonfly Hotel in Bury St Edmunds, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. With benefits like increasing annual leave, flexible working hours, and extensive development programmes, we empower our Housekeeping Team Members to excel and grow within the hospitality industry. Join us in creating unforgettable guest experiences while enjoying a rewarding career in a dynamic environment that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Colchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Surya Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Surya Hotels
Don't be shy about reaching out to Surya Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Surya Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Surya Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
