At a Glance
- Tasks: Be the friendly face of our hotel, handling reservations and guest enquiries.
- Company: Join the dynamic Dragonfly Hotel team in Bury St Edmunds.
- Benefits: Enjoy flexible hours, discounts, and access to your wages as you earn.
- Other info: Opportunities for growth and development into a 'Hospitality Superstar'.
- Why this job: Make a real impact on guest experiences in a vibrant hospitality environment.
- Qualifications: Previous hotel reception experience and great communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
This is a great opportunity to take on the next steps in your hospitality career andbe part of our hotel reception team at Dragonfly Hotel, Bury St Edmunds.
In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 100 room hotel.
We’re looking for a Hotel Receptionist with apositive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
To shine as our Hotel Receptionistyou should have previous experience of working within a hotel reception and knowledge of hotel reservations systems.
You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.
As a Hotel Receptionistduties will include
- Taking reservations
- Dealing with guests’ enquiries and assistance
- Check-ins and check-outs
- Taking payments and maintaining confidentiality of guest information
- answering calls and emails and ensuring a high level of customer service at all times
- Upselling hotel services such as room upgrades and dining
- Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly
In return we offer
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK
- Development programmes to support you grow into a‘Hospitality Superstar’with clear progression pathways, internal promotions and access to apprenticeships
- Bike to work scheme/Bus saving scheme
- Flexible working hours
• Inclusion to tronc scheme – tips!!
- Free on-site parking – site dependent
- AE Pension
- Company events
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
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Receptionist in Bury St Edmunds employer: Surya Hotels
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