At a Glance
- Tasks: Lead a vibrant team in delivering exceptional guest experiences at Surya Hotels.
- Company: Join a family-run hotel group with a dynamic and inclusive culture.
- Benefits: Flexible hours, up to 33 days annual leave, and huge discounts on hotel stays.
- Other info: Opportunities for professional development and career growth within the company.
- Why this job: Make your mark in hospitality while enjoying a fun and varied work environment.
- Qualifications: Experience in Food & Beverage or Reception roles; leadership skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
This is a great opportunity to take on the next steps in your hospitality career, to lead a team within Surya Hotels, working with the hotels management team to maximise guest experience. In a new era in hospitality, we're looking for a Front of House Team Leader to lead our Reception and F&B teams to make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Inside our stylish and modern rooms, you’ll find the full range of amenities available to make a stay very comfortable, including free WiFi, Flat Screen TVs, freshly cooked food, draft beer on tap and King Size Hypnos beds. Our family-run Bury St Edmunds hotel offers an amazing experience at an extremely competitive price. Our hotel also provides the perfect backdrop for any occasion from weddings to birthday parties to business meetings and more.
To be a successful Front of House team leader (FOH TL) you need:
- Proven experience as part of a Food & Beverage or Reception Team; a leadership role is advantageous.
- Thirst to drive and improve standards across all areas of our food and beverage areas, with an eye for detail - delivering best in class experiences with personality and warmth.
- Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent.
Now you know what we are looking for in a Front of House Team Leader, we offer you:
- Flexible working times and hours.
- Increasing annual leave - to 33 days inclusive (FT).
- Inclusion in tronc scheme (tips).
- Huge Discounts off Hotel Stays across the Group - up to 50% off!
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- WageStream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Retail & Supermarket Discounts.
- A development programme to continue your rise to becoming a Hospitality Superstar - We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme.
- Bus Fare Discounts.
In return we ask you to:
- Lead service from the front - taking guests orders, serving food and drinks, taking payments and giving great service to customers on check in, check out & throughout their stay.
- Meet all site standards of service & lead the team to do the same leading to a great guest experience.
- Have a good understanding serving coffees, alcohol and wine to both a bar and restaurant environment.
- Opening and closing shifts, including cash ups and end of day sign offs.
- Aid in developing & mentoring the Food & Beverage team to deliver great service.
- Have a willingness to continue your development with both in-house and external training sessions.
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
F&B Team Leader in Bury St Edmunds employer: Surya Hotels Ltd
Surya Hotels is an exceptional employer that prioritises employee growth and a vibrant work culture, making it an ideal place for those looking to advance their hospitality careers. With flexible working hours, generous annual leave, and a commitment to promoting from within, our team members enjoy a supportive environment that values their contributions. Located in the heart of Bury St Edmunds, employees benefit from a rich local culture and a variety of amenities, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Leader in Bury St Edmunds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Surya Hotels' social media and website. This will help you understand their values and how you can fit in, especially with their focus on 'Ownership with Personality'.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or improved service standards. Be ready to share these stories during your interview to show you're the perfect fit for the Front of House Team Leader role.
✨Tip Number 3
Show your passion for hospitality! When you meet the management team, let your enthusiasm shine through. Talk about what excites you about working in F&B and how you can enhance guest experiences at Surya Hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your hospitality career.
We think you need these skills to ace F&B Team Leader in Bury St Edmunds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests. Remember, we value 'Ownership with Personality'!
Tailor Your Experience:Make sure to highlight your relevant experience in Food & Beverage or Reception roles. We’re looking for leaders who can inspire and improve standards, so give us examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Surya Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Surya Hotels and their values, especially 'Ownership with Personality'. Research their services, the local area, and what makes them stand out in hospitality. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to inspire and train your team. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight how you’ve maintained high standards while being fair and consistent.
✨Emphasise Guest Experience
Since maximising guest experience is key, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would handle challenging situations and ensure every guest leaves with a smile.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re not just interested in the job, but also in contributing to the team’s growth.
