At a Glance
- Tasks: Support the delivery of high-quality services for survivors of sexual violence.
- Company: Join a compassionate team at Survivors in Transition, making a real difference.
- Benefits: Enjoy a competitive salary, generous leave, and wellbeing support.
- Other info: Hybrid working arrangements and a supportive team environment await you.
- Why this job: Be part of a trauma-informed organisation that values staff wellbeing and growth.
- Qualifications: Degree in relevant field and five years' experience in service management required.
At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.
This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles. The postholder will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination. The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.
Key responsibilities will include:
- Supporting the operational management of frontline services
- Providing day-to-day supervision and guidance to staff and subcontracted therapists
- Assisting with safeguarding oversight, risk management, and complex case discussions
- Monitoring service delivery, KPIs, waiting lists, and outcomes
- Supporting quality assurance, audits, and compliance processes
- Helping embed trauma-informed and survivor-led practice across the organisation
- Assisting with resource coordination, service cover, and operational problem solving
- Supporting partnership working with external agencies and stakeholders
- Contributing to service development and continuous improvement
Essential experience and skills:
You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management. You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice. You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management. You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions. Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment. A full, clean driving licence preferred.
Support and development:
Working in trauma-informed services can be demanding, and we prioritise staff wellbeing and professional support. You will receive:
- Regular clinical supervision
- Supportive line management
- Opportunities for training and professional development
- Hybrid working arrangements
- A collaborative and supportive team environment
Why join Survivors in Transition?
- Be part of a specialist service supporting survivors of sexual violence
- Work within a trauma-informed organisation that values staff wellbeing
- Help survivors access life-changing recovery services
- Contribute to a growing service making a real difference across the region
Safeguarding: This role is subject to an enhanced DBS check. Survivors in Transition is committed to safeguarding and promoting the welfare of survivors.
Equality, Diversity and Inclusion: We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We particularly encourage applications from individuals whose experiences reflect the communities we serve.
Competitive Salary of £32k-£36k per annum (depending on experience). Holiday: 25 days annual leave, plus your birthday off and bank holidays, pension scheme, health cover, and additional wellbeing benefits. This post is subject to an enhanced DBS check and satisfactory references.
Please note applications will only be accepted via application form.
Deputy Service Manager in California employer: Survivors in Transition
At Survivors in Transition, we pride ourselves on being an exceptional employer dedicated to supporting our staff as they provide vital services to survivors of sexual violence. Our trauma-informed work culture prioritises employee wellbeing through regular clinical supervision, professional development opportunities, and a collaborative team environment, all while making a meaningful impact in the community. Join us in a role that not only offers competitive benefits but also allows you to contribute to life-changing recovery services across Suffolk and the East of England.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager in California
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. We recommend practising common interview questions and thinking about how your experience aligns with their mission. Show them you’re not just a fit on paper!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Service Manager in California
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, take a good look at the job description. Make sure you understand what we're looking for in a Deputy Service Manager. Highlight key responsibilities and skills that match your experience.
Tailor Your Application:Don’t just send a generic application! We want to see how your unique skills and experiences align with our mission at Survivors in Transition. Use specific examples from your past roles that demonstrate your operational management and trauma-informed practice.
Show Your Passion:Let your enthusiasm shine through! We’re looking for someone who’s not only skilled but also genuinely cares about supporting survivors. Share why this role matters to you and how you can contribute to our team.
Apply Through Our Website:Remember, applications are only accepted via our application form on the website. It’s super easy! Just follow the prompts, and make sure to double-check everything before hitting submit. We can’t wait to hear from you!
How to prepare for a job interview at Survivors in Transition
✨Know Your Stuff
Make sure you thoroughly understand the principles of trauma-informed care and how they apply to the role. Familiarise yourself with Survivors in Transition's mission and values, as well as current trends in the field of sexual violence support. This will show your genuine interest and commitment.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your operational management skills, safeguarding knowledge, and experience in trauma-related services. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Emphasise Teamwork and Leadership
As a Deputy Service Manager, you'll be guiding staff and coordinating with external agencies. Be ready to discuss your leadership style and how you foster collaboration within a team. Share instances where you've successfully supported colleagues or improved service delivery through teamwork.
✨Ask Thoughtful Questions
Prepare insightful questions about the organisation's approach to service development, staff wellbeing, and how they measure success. This not only shows your enthusiasm for the role but also helps you gauge if the organisation aligns with your values and career goals.
