Receptionist Administrator

Job Summary

This role provides a welcome to visitors at Survitec sites in person of by telephone, directing enquiries effectively whilst upholding safety and security standards. Supports the site and wider business with administration support as needed

Duties and responsibilities

·Provides a professional reception service to Survitec visitors, greeting, welcoming and directing them appropriately and notifying Survitec colleagues of their visitors’ arrival; acts as the face of the business when welcoming scheduled visitors to Survitec premises

·Maintains telephony systems and building security protocols and standards; ensures access guidelines and protocols are implemented and maintained

·Keeps a clean and safe and reception area; identities and escalates any safety or other issues promptly, taking appropriate measures until these are addressed

·Maintains site directory information, meeting room bookings and equipment calendars, or car parking reservations. Effectively communicates meeting room bookings and ensures meeting protocols are adhered to

·Operates any local site communications channels effectively, such as preparing visitor boards or making loud-speaker announcements

·Supports fire and other emergency evacuation procedures effectively

·Provides general administration support as needed, to support the wider team

·Creates an environment where everyone in the team can live the Survitec Values

·Creates an inclusive environment where our people feel valued, appreciated and free to be who they are at work

·Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

·Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gains or maintains external professional accreditation where relevant to improve performance and fulfil personal potential. Maintains an in-depth understanding of technology, external regulation, and industry best practices through ongoing education and reading specialist media

Skills

·Plans and prioritises work to meet commitments aligned with Survitec goals

·Holds self and others accountable to meet commitments

·Builds partnerships and works collaboratively with others to meet shared objectives

·Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

·Consistently achieves results, even under tough circumstances

·Builds partnerships and works collaboratively with others to meet shared objectives

Our values — Drive, Collaboration, Innovation, and Resolve — are the foundation of our culture. They guide our actions, shape our decisions, and define how we work:

Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.

Collaboration: We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.

Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.

Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities.

As a proud member of the team Trusted to Protect Lives, you’ll be empowered to make a real difference.

Experience and qualification

Educated to High School or Further Education level, with 4 GCSEs

1 – 3 years of general work experience, working under own initiative

No formal management experience required for this role