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For Companies At a Glance
- Tasks: Process customer orders, coordinate technician schedules, and ensure accurate invoicing.
- Company: Join Survitec, a global leader in Survival Technology with a mission to protect lives.
- Benefits: 33 days holiday, birthday off, life assurance, and professional development opportunities.
- Why this job: Be part of a fast-paced, rewarding environment where your work truly matters.
- Qualifications: Previous admin experience, strong organisational skills, and proficiency in Microsoft Office.
- Other info: Inclusive culture with a commitment to diversity and employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
Fraserburgh, Aberdeenshire
Permanent, Full-Time
Your Company
Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world's largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE. Our 2,000 global colleagues are driven by our purpose: We Exist to Protect Lives designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.
Your New Role
Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you! Our Marine division in Fraserburgh is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing – all while keeping customers informed every step of the way. This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.
What You Can Expect From The Role
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery.
- Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries/complaints about work in progress.
- Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
- Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
- Respond to and resolve complex or advanced issue escalations promptly and appropriately.
- Plan and coordinate technicians to deliver servicing installation, maintenance and repairs.
- Schedules/trip reports once the servicing has been carried out and sends them to client where applicable.
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
- Collaborate with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
- Ensure the IFS system is maintained relating to Fire Safety services and invoices generated as required.
- Use & maintain all CRM details as required.
- Other responsibilities can be assigned by manager and may vary.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.
Essential Criteria
The Experience, Qualifications and Skills You Will Have
- Previous administration experience, ideally within a service environment.
- Proficient in Microsoft Office applications.
- Strong organisational skills and keen attention to detail.
- Self-motivated with the ability to manage multiple tasks independently.
- Educated to GCSE/A-level standard or equivalent.
- Experience with ERP platforms is desirable.
Why You Should Work for Us
- 33 days of holiday entitlement.
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Gift card vouchers upon reaching 5 years of service.
- Cycle to Work Scheme.
- Excellent enhanced maternity & paternity package.
- Life Assurance coverage up to 4 times your salary.
- Pension Scheme.
- Training & Professional Development.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
How To Apply
If you would like more information regarding this role before applying, please feel free to reach out to us via LinkedIn.
Equal Opportunities Statement
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly, because it is the right thing to do.
Interview Experience Statement
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability. If you require any reasonable adjustments, please don’t hesitate to let us know.
Service Administrator in Fraserburgh employer: Survitec Group Ltd.
Contact Detail:
Survitec Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Fraserburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Survitec. Understand our mission and values, especially how we protect lives. This will help you connect your skills to what we do.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be the go-to person for customer queries. Role-play common scenarios with a friend to boost your confidence and show us your customer service flair.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in the past. We love proactive individuals who can juggle responsibilities while keeping everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Survitec.
We think you need these skills to ace Service Administrator in Fraserburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration experience and any relevant skills. We want to see how your background aligns with the Service Administrator role, so don’t be shy about showcasing your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our mission at Survitec. Keep it concise but engaging – we love a good story!
Show Off Your Tech Skills: Since proficiency in Microsoft Office and experience with ERP platforms are key, make sure to mention any relevant software skills in your application. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Survitec Group Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Survitec's mission and the specifics of the Service Administrator role. Familiarise yourself with their products and services, especially in the marine division. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Service Administrator, communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or complaints. Highlight your ability to keep customers informed and how you manage multiple tasks while maintaining clarity in communication.
✨Demonstrate Organisational Skills
Be ready to discuss how you stay organised in a fast-paced environment. Bring up specific tools or methods you use to manage your workload, such as prioritising tasks or using software for scheduling. This will reassure them that you can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the service department, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.